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Maple at Med Center Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 252 Google reviews · How we rank ›

3.8(252) 63 composite score See reviews on Google ✓ Google-verified
Affordable & Income Restricted Housing
Maple at Med Center Apartments
Service
Affordable & Income Restricted Housing
Reviews
252

What we found

Leasing staff like Jordan and Vivian earn consistent praise for warmth and professionalism during tours. Emergency maintenance shines: an AC unit knocked out by electrical fire got fixed on July 4th without delay. Yet the experience fractures sharply once residents move in. Block 2 sits neglected with persistent roaches and odors. Routine work orders languish for weeks while management prioritizes capital projects (a second gate). Move-in apartments arrive dirty with previous tenants' belongings left behind. Residents report being talked down to about unit specs, charged for damage they didn't cause, and ignored when they dispute fees or pursue lost packages.

The property markets as luxury, and some reviewers cite the pool and fitness center with genuine appreciation. But the gap between leasing promises and day-to-day management response is stark. Friendly faces at the desk mask an office that doesn't answer mail, doesn't return calls, and has blocked residents' direct maintenance contact after they pushed for accountability.

Recent shift: Staff turnover or policy shifts toward unresponsiveness may explain gap between older praise for management and recent complaints about dismissiveness and blocked contact. Most severe complaints (pest infestation, maintenance delays, deposit disputes) are recent (1-4 months old), suggesting a deterioration.

Praised for
  • leasing agents friendly and attentive (Jordan, Julie, Vivian, Aneley praised)
  • maintenance responds quickly to emergency repairs
  • clean property and well-kept grounds
  • move-in process smooth and painless
  • resort-style amenities (pool, fitness center, dog park)
Watch-outs
  • pest infestations (cockroaches) in some buildings
  • management unresponsive and dismissive
  • maintenance slow for routine work orders (weeks of delays reported)
  • unclean apartments at move-in (dirt, previous tenant belongings left behind)
  • website availability listing inaccurate, wastes time
  • deposit return problems, disputed damage charges
  • office staff unprofessional or unhelpful in disputes
  • unequal treatment between blocks (Block 2 neglected)
friendly-staffmaintenance-slowpest-problemsunresponsive-officeunexpected-feesoutdated-unitsmaintenance-quick
Best for: Applicants prioritizing friendly leasing staff and income-restricted access. Income-qualified renters evaluating affordable options.
Think twice if: Pest tolerance is low, routine maintenance speed matters, or you expect consistent office responsiveness. Block 2 specifically cited as neglected.

What's working here

  • leasing team warm and patient during application and touring
  • emergency maintenance response quick (holiday callouts documented)
  • amenities include pool, fitness center, dog park, covered parking
  • move-in process efficient for approved residents

Read this before you tour

  • Leasing agents named: Jordan, Julie, Vivian, Aneley (praised for warmth); manager Julie Anderson (criticized in one review)
  • Emergency repair: AC restored on July 4th after electrical fire
  • Maintenance contacted via cell but resident reports being blocked after requesting accountability
  • Website shows units as available when limited stock remains (real-time update issue)
  • Block 1 described as okay; Block 2 described as dirty, neglected, with cockroach infestations
  • Move-in units sometimes arrive with previous tenant belongings and dirt
  • Deposit disputes: residents charged for alleged damages and pest control not used; funds withheld or lost

What residents say

Affordable & Income Restricted Housing
Income-qualified applicants praised leasing approval and smooth onboarding, but report management disputes deposit refunds, damage charges, and long routine maintenance delays.

Side by side with nearby options

  • Rated 3.8 against a 3.91 average across the 223 affordable & income restricted housing businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

Why this score

How We Score
Star rating 21
Review volume 100
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30

The numbers behind the score

5
159
4
19
3
10
2
5
1
59

Contact the property

Address
5522 Maple Ave, Dallas, TX 75235
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio to 3-bedroom apartmentsResort style poolFitness centerDog park and dog spaResident clubhousePrivate conference roomOutdoor grilling areaCovered parking deck

As published by the business on its own website; not independently verified.

Enquire about Maple at Med Center Apartments

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Questions we get asked

How quickly does maintenance respond to emergencies?
Emergency repairs get fast attention: a resident's AC failure from electrical fire was fixed on July 4th without delay. Routine work orders, however, can take weeks.
Is Block 2 as well-maintained as Block 1?
One recent review describes Block 1 as okay but Block 2 as completely neglected, dirty, and smelly with cockroach problems.
What amenities are included?
Resort-style pool, fitness center, dog park with dog spa, resident clubhouse, private conference room, outdoor grilling area, and covered parking deck.

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Last updated 2026-08-13