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Maxwell Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 347 Google reviews · How we rank ›

3.6(347) 60 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury
Maxwell Apartments
Location
Hollow Hills, Fort Worth
Service
Luxury
Reviews
347
Ranking
#497 in Luxury
Best for
Residents seeking leasing-team attentiveness and long-term stability, if management consistency holds.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Maxwell attracts strong praise for certain staff members (Alice, Veronica, Ruben, Fernando) who handle leasing and move-ins with genuine care, and residents who stay long-term often credit maintenance for showing up. But the business operates inconsistently: billing errors lead to collections; emergency AC requests go unanswered for hours; office staff attitudes vary wildly between helpful and dismissive; and fee disputes leave first-time renters out hundreds of dollars with no clear path to resolution. The gap between best-case and worst-case experiences here is enormous.

Recent moves hint at trouble. When property management changed, maintenance response times fell from same-day to a week. Residents report safety hazards ignored (balcony damage), pest control added as a fee that never materializes, and an AI chatbot replacing human judgment on complex tenant issues. Leasing quality stays good, but operations lag.

Praised for
  • staff professionalism and individual responsiveness
  • leasing team friendliness and attentiveness
  • maintenance staff dedication when engaged
  • move-in process handling
Watch-outs
  • collections and billing disputes
  • rude and dismissive office staff
  • maintenance delays and non-response
  • unlivable unit conditions
  • non-functional emergency systems
  • fee disputes and money not returned
responsive-managementpoor-communicationmaintenance-slowfriendly-staffunresponsive-officeunexpected-fees
Best for: Residents seeking leasing-team attentiveness and long-term stability, if management consistency holds.
Think twice if: Avoid if you need immediate emergency maintenance response or plan to leave within a year; billing disputes and fee recovery have been reported.

What Reviewers Like

  • standout leasing agents (Alice, Veronica) earn genuine praise for move-in experience
  • some residents stay 8+ years and credit maintenance responsiveness
  • property offers strong amenity lineup (pools, parking, 24-hour maintenance claim)
  • staff Ruben, Fernando consistently named for hard work

What to Know Before You Tour

  • Leasing agents Alice and Veronica consistently praised by recent movers for professionalism and knowledge
  • Maintenance staff Ruben and Fernando named individually for responsiveness
  • One long-term resident (8 years) credits office and maintenance team for consistency
  • Emergency AC request submitted 6 PM went unanswered by 8:31 PM with no follow-up
  • Maintenance response time reportedly fell from same-day to one week after management change
  • Pest control listed as paid extra fee but residents report no service ever delivered
  • Collections sent to resident months after move-out over disputed payment claim
  • First-time renter lost $400 holding fee and $250 app fee due to AI chatbot miscommunication

What Stands Out

Luxury
Beautiful property with strong leasing and move-in experience overshadowed by inconsistent operations, safety issues, and billing disputes.

Compare with Nearby Apartments

  • Rated 3.6 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How We Scored It

How We Score
Star rating 8
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating Breakdown

5
202
4
25
3
10
2
11
1
99

Location & Contact

Address
8300 Brentwood Stair Rd, Fort Worth, TX 76120
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Apartment rentalsPet-friendly housingClubhouseSwimming poolsOn-site parkingDoor-to-door trash pick-up24-hour emergency maintenanceHigh-speed internet access
Published prices
Rent
up to 6 weeks free rent

Credentials claimed:Equal housing

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

How fast does emergency maintenance respond?
One recent AC emergency at 6 PM received no response or update by 8:31 PM. Residents report routine maintenance can take a week. The business claims 24-hour emergency maintenance but multiple residents say the emergency phone number does not work.
Do I need to speak to a person when applying?
Yes. Multiple residents report losing money when relying on the AI chatbot (Scotty) instead of speaking with a leasing agent about fees and move-in terms. Speaking to Alice or Veronica directly is recommended.
What happens when I move out?
One resident reports being sent to collections months after move-out over a disputed payment claim. Another first-time renter lost their $400 holding fee and $250 application fee after a change in co-tenant status, with no clear refund process explained.

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Five-star tours consistently mention staff like Faith and Darius who explain the attainable housing program clearly and make prospects feel welcome. Once residents move in, manager Valerie and maintenance worker Carlos are praised for responsiveness and genuine care. The darker half involves months of application chaos: applicants chase the office for updates, receive contradictory guidance, and get told at the last hour they do not qualify despite submitting documents weeks earlier. Several reviewers felt the office prioritized conversation over answering phones. Faith stands out as the one consistently helpful leasing staff member throughout these complaints.

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Last updated 2026-09-16