Core details are sourced from this business's Google Business Profile (checked 2026-09-16).
Ten months ago, new management and maintenance arrived, triggering immediate relief among long-term tenants who saw work orders cleared and grounds cleaned daily. The shift is real but incomplete: recent reviews from the past three months report unresponsive offices, unpaid rent payment portals, sudden rent hikes without notice, bathrooms that stay broken for months, widespread roaches and mold, and units that feel cramped and misrepresented online compared to what reviewers signed up for.
Recent shift: A sharp divergence: reviews from ten months ago (all five-star) celebrated new management and maintenance responsiveness; reviews from the past three months (mostly one-star) describe unresponsive offices, payment system failure, rent spikes, and persistent pest and maintenance problems, suggesting deterioration or a different subset of tenant experience.
Last verified 2026-09-16
As listed on Google.
Front-desk leasing staff, particularly Vanessa, earn consistent praise for professionalism and smooth move-ins. However, residents report that maintenance is slow and unresponsive. Recurring complaints include ceiling leaks, mold, plumbing failures, roaches, and months-long waits for repairs like stove fixes and shower knobs. Parking is chaotic and cars reportedly unsafe.
Residents with manager Bernadette on staff report fast maintenance response and attentive management, though some tenants wait weeks for office replies on basic questions. Praise for the location and space contrasts sharply with complaints about raccoon infestations, non-working air conditioning, and persistent bathroom repairs across the complex. Leasing staff have been slow with background checks and denials, and disputes over deposits and move-in fees have soured several applications. Success here seems to depend heavily on catching Bernadette's direct attention rather than relying on the wider office.
Five-star reviews praise Vivian and property manager Viviana Sanchez for responsiveness and professionalism, with tenants reporting well-maintained units and attentive service. However, one-star reviews consistently cite severe pest problems (rats and cockroaches), delayed repairs spanning months, failed fumigation despite charges, poor grounds upkeep, and weak security response, creating sharp divides in tenant experience.
Last updated 2026-09-16