Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Five-star reviews praise Vivian and property manager Viviana Sanchez for responsiveness and professionalism, with tenants reporting well-maintained units and attentive service. However, one-star reviews consistently cite severe pest problems (rats and cockroaches), delayed repairs spanning months, failed fumigation despite charges, poor grounds upkeep, and weak security response, creating sharp divides in tenant experience.
Recent shift: Negative sentiment from 2-3 years ago (pest infestations, poor maintenance) continues but is balanced by recent five-star reviews (past 5 months) praising management responsiveness and property upkeep; unclear whether underlying issues have been resolved.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
Front-desk leasing staff, particularly Vanessa, earn consistent praise for professionalism and smooth move-ins. However, residents report that maintenance is slow and unresponsive. Recurring complaints include ceiling leaks, mold, plumbing failures, roaches, and months-long waits for repairs like stove fixes and shower knobs. Parking is chaotic and cars reportedly unsafe.
Ten months ago, new management and maintenance arrived, triggering immediate relief among long-term tenants who saw work orders cleared and grounds cleaned daily. The shift is real but incomplete: recent reviews from the past three months report unresponsive offices, unpaid rent payment portals, sudden rent hikes without notice, bathrooms that stay broken for months, widespread roaches and mold, and units that feel cramped and misrepresented online compared to what reviewers signed up for.
Park Hill delivers attractive units but struggles with cleanliness and follow-through since management switched to Mox Living. Residents praise individual staff like maintenance technician Ivan and leasing agent Kendall, but the property shows a stark divide: interiors are well-finished, yet common areas (stairs, hallways, pool) attract pests and trash that management tours skip over without action. Maintenance depends on who responds. Some emergencies like AC failures sit unaddressed for a week; other routine work moves fast. Residents who've stayed three years report a dramatic drop from the previous ownership's weekly power washing and tighter rules. Security lapses frustrate renters paying over 1700 monthly-gates stay propped open, vehicles get keyed or stolen, and management cites immigration activity as context but offers no remedies.
Last updated 2026-09-16