The Franklin at Samuels Avenue
The Franklin draws strong praise for its front office team, especially Estela and Aaliyah, and residents value the spacious layouts and proximity to downtown Fort Worth. Yet maintenance neglect defines the broader experience: hallways accumulate trash for months, AC units fail during summer heat with no follow-up, gates and elevator doors stay broken, and management proves nearly impossible to reach despite residents' repeated attempts to address issues. Move-out communication turns adversarial, with final statements arriving late, charges submitted to collections without notice, and records disputes unresolved. Staff care appears personal and genuine, but the property's infrastructure and back-office systems fall significantly short of basic apartment standards.
