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The Franklin at Samuels Avenue

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 246 Google reviews · How we rank ›

3.4(246) 58 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
The Franklin at Samuels Avenue
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
246

What we found

Tours and leasing staff leave strong first impressions, with visitors particularly praising Aaliyah and JB's attentiveness and genuine warmth. The Uptown location and amenities appeal to many. However, tenant experience diverges sharply: repeated AC outages with delayed fixes, unresponsive management, security lapses (gates failing, doors unlocking), and accumulating trash dominate complaints. Billing disputes and lease-tracking errors surface repeatedly, with one resident describing a near-three-year cycle of fees and lease changes. The complex excels at the front end but appears to struggle with maintenance responsiveness, security oversight, and back-office reliability once residents move in.

Technicians Bryce and Miguel earn specific praise for quality work, yet their efforts seem outmatched by the volume of repairs needed. Staff turnover and management transitions have left some residents frustrated. The gap between tour experience and actual living conditions is stark enough that one reviewer explicitly warns others to discount positive tour-based reviews.

Praised for
  • welcoming and personable leasing staff
  • knowledgeable tours
  • convenient Uptown/Downtown location
  • quality maintenance technicians
  • responsive individual staff members
Watch-outs
  • AC failures and slow emergency repairs
  • unresponsive management via phone and email
  • security issues: broken gates, unlocked doors, break-ins, tire thefts
  • trash piles and pest problems
  • elevator malfunctions
  • unexpected or disputable charges and lease discrepancies
  • poor move-in condition and unit unavailability
responsive-managementmaintenance-slowfriendly-staffunresponsive-officepest-problemsoutdated-unitsunexpected-feessecure-parking
Best for: Prospective residents prioritizing tour experience and location over move-in condition and ongoing maintenance responsiveness.
Think twice if: AC breakdowns in summer heat take days to repair; management rarely returns calls or emails promptly; security has failed repeatedly; billing records appear inconsistent.

What's working here

  • Attentive leasing staff known by name
  • Convenient Uptown location near downtown
  • Resort-style pool and fitness amenities
  • Individual technicians (Bryce, Miguel) noted for quality

Read this before you tour

  • Staff members named across reviews: Aaliyah, JB, Estela, Daley, Sean, Bryce, Miguel
  • AC outages in 90+ degree weather with 18+ day delays reported
  • Security lapses: gate and door lock failures; vehicle break-ins and tire thefts noted
  • One resident moved out December 2023, received final statement in March, charged over $900 based on incorrect notice processing
  • Lease record-keeping errors over 5-year tenure; pet fee applied then questioned multiple times
  • First-floor flooding and elevator malfunctions mentioned across multiple reviews

What residents say

Luxury High-Rise Apartments
Leasing staff create excellent tour impressions; in-unit repairs and security management fall short of luxury expectations
Affordable & Income Restricted Housing
No clear evidence in reviews; complex is marketed as luxury and complaints focus on value for premium pricing

Side by side with nearby options

  • Rated 3.4 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

Why this score

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

The numbers behind the score

5
121
4
21
3
11
2
10
1
83

Contact the property

Address
520 Samuels Ave, Fort Worth, TX 76102
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartmentsstudio apartmentstownhomesfitness centerresort-style poolprivate pool cabanas

As published by the business on its own website; not independently verified.

Enquire about The Franklin at Samuels Avenue

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Questions we get asked

What services and amenities does the Franklin offer?
The business lists studios, 1-, 2-, and 3-bedroom apartments, townhomes, fitness center, resort-style pool, private pool cabanas, EV charging stations, outdoor grills and kitchen stations, and controlled access garages.
Is the location convenient to downtown?
Yes. The Franklin is in Uptown Fort Worth near Sundance Square and Heritage Park, described by one reviewer as downtown but not the heavy downtown core, with easy freeway access. A resident noted Target is 10 minutes away.
How fast are emergency repairs like AC issues handled?
Multiple recent residents report AC outages in summer took days or longer to fix despite being emergency maintenance. One resident waited 18 days into May before AC was installed. Work orders are sometimes closed as complete when the issue remains ongoing.

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Last updated 2026-08-13