29 low data
Mistletoe Station
5.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury
The Franklin at Samuels Avenue
Affordable HousingLuxuryGarden Style (1-4 stories)
- Location
- Uptown, Fort Worth
- Services
- Affordable Housing, Luxury, Garden Style (1-4 stories)
- Reviews
- 252
- Ranking
- #173 in Affordable Housing
- Best for
- Residents willing to overlook maintenance neglect who value staff attentiveness and proximity to downtown.
Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Our Review
The Franklin draws strong praise for its front office team, especially Estela and Aaliyah, and residents value the spacious layouts and proximity to downtown Fort Worth. Yet maintenance neglect defines the broader experience: hallways accumulate trash for months, AC units fail during summer heat with no follow-up, gates and elevator doors stay broken, and management proves nearly impossible to reach despite residents' repeated attempts to address issues.
Move-out communication turns adversarial, with final statements arriving late, charges submitted to collections without notice, and records disputes unresolved. Staff care appears personal and genuine, but the property's infrastructure and back-office systems fall significantly short of basic apartment standards.
Praised for
- attentive front office staff
- spacious units with natural light
- maintenance team responsiveness (when reached)
- convenient downtown location
Watch-outs
- hallways and common areas consistently dirty
- AC and mechanical failures unresolved
- poor communication and unreachable management
- surprise fees and move-out billing disputes
- broken gates, doors, elevators, parking
friendly-staffmaintenance-slowpoor-communicationunresponsive-officeoutdated-unitsunexpected-feesnoisy-neighbors
Best for: Residents willing to overlook maintenance neglect who value staff attentiveness and proximity to downtown.
Think twice if: Expect slow or absent maintenance responses, unclean common areas, broken infrastructure, and difficult post-move-out billing disputes.
What Reviewers Like
- Front office staff known for responsiveness and genuine care
- Spacious layouts with strong natural light
- Walking distance to Downtown Fort Worth and Sundance Square
What to Know Before You Tour
- Estela (Assistant Manager) and Jennifer repeatedly praised by residents for advocacy and responsiveness
- Aaliyah (leasing staff) highlighted for smooth move-in coordination
- Maintenance requests often marked complete while issues persist
- Final account statements arrive 11+ days beyond the 30-day legal deadline
- Accounts sent to collections without prior notice or contact attempt
- AC failures in 90+ degree heat left unaddressed for weeks
- Hallways report no cleaning for months despite valet trash fee ($165 CAM fee mentioned)
- Security failures: gates nonfunctional, building doors unlocked, packages stolen, car break-ins reported
What Stands Out
- Affordable Housing
- Charged surprise fees and late move-out statements; sent to collections without warning.
- Luxury
- Amenities listed but common areas and infrastructure poorly maintained; hallways dirty and unsafe.
- Garden Style (1-4 stories)
- Spacious units praised, but building cleanliness and security failures undermine appeal.
Compare with Nearby Apartments
- Rated 3.3 against a 3.89 average across the 280 affordable housing businesses listed here.
- Has more Google reviews than 83% of the businesses in this directory.
How We Scored It
How We Score Star rating 0
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30
Rating Breakdown
5
123
4
21
3
11
2
11
1
86
Location & Contact
- Phone
- +1817-612-7835
- Address
- 520 Samuels Ave, Fort Worth, TX 76102
Last verified 2026-09-16
Leasing Office Hours
- Monday
- 10:00-18:00
- Tuesday
- 10:00-18:00
- Wednesday
- 10:00-18:00
- Thursday
- 10:00-18:00
- Friday
- 10:00-18:00
- Saturday
- 10:00-17:00
- Sunday
- Closed
As listed on Google.
Amenities & Property Details
Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartmentsstudio apartmentstownhomesfitness centerresort-style poolprivate pool cabanas
As published by the business on its own website; not independently verified.
Frequently Asked Questions
- Is AC maintenance responsive during hot weather?
- No. Multiple residents reported AC failures during 90+ degree temperatures with work orders marked complete while issues persisted. One resident waited 18 days without AC after move-in.
- How is the move-out and billing process?
- Problematic. Final statements arrive 11+ days past the 30-day legal deadline, charges are disputed without clear documentation, and accounts are sent to collections without prior contact or notice.
- Can I reach the office by phone?
- Difficult. Residents report being routed through automated systems that cannot connect to staff, and callbacks promised for the next day often do not arrive for weeks.
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