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Moda

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 195 Google reviews · How we rank ›

4.0(195) 68 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
Moda
Service
Luxury High-Rise Apartments
Reviews
195

What we found

Five-star reviewers consistently praise Dustin, Melody, and James by name for friendly, attentive service during move-in and lease questions. Location in downtown Dallas near the Katy Trail and AA Center ranks as a standout draw, with rooftop views, pool, and dog park earning repeated mentions. One-star reviews tell a starkly different story: tenants report months-long backlogs on maintenance (windows, appliances, pest control), surprise move-out bills sent to collections without warning, and management going silent after initial complaints. The gap appears widest between leasing-stage impressions and lived resident experience.

More than half of reviewers-mostly long-term residents-emphasize strong team professionalism and community culture. Yet a vocal minority of recent residents describe a pattern of deferred repairs, unresponsive communication, and aggressive billing practices that undermine the initial welcome. The business itself manages reputation selectively, responding swiftly to praise but slower to address systemic complaints about maintenance and billing processes.

Praised for
  • responsive, professional leasing and maintenance staff (Melody, Dustin, James named)
  • prime downtown location near Uptown, Victory Park, Katy Trail, Design District
  • strong amenities: rooftop lounge with fire pit, pool deck, dog park, visitor parking
  • clean, welcoming community culture with resident events
Watch-outs
  • appliances frequently fail (refrigerator, dishwasher, microwave); slow or ignored repair requests
  • unresolved maintenance issues (windows unwashed for 15+ months; pest problems)
  • surprise move-out charges and collection calls sent without notice
  • inconsistent management responsiveness and communication lapses
responsive-managementpoor-communicationclean-groundsmaintenance-slowmodern-amenitiesfriendly-staffunresponsive-officeunexpected-fees
Best for: Newcomers to Dallas who prioritize location and first-impression service during move-in.
Think twice if: Long-term residents concerned about slow maintenance response times, appliance reliability issues, and aggressive move-out billing practices should ask current tenants about recent repair backlogs before signing.

What's working here

  • named staff excellence (leasing and maintenance teams) for new residents
  • prime downtown Dallas location within walking distance of Uptown and Katy Trail
  • high-end amenities (rooftop lounge, pool, dog park, 24-hour fitness center)
  • strong sense of community and frequent resident events

Read this before you tour

  • Dustin (front desk), Melody, and James named repeatedly for move-in support and responsiveness
  • rooftop fire pit, pool deck, dog park, smart lockers, 24-hour fitness, resident and visitor parking included
  • property managed by Willow Bridge
  • security measures added after garage break-ins; no further incidents noted
  • repeated complaints of windows unwashed for 15+ months, refrigerator breakdowns, garbage disposal and dishwasher failures, mice infestations
  • surprise move-out charges ($170 carpet stain, $400 TV stand) sent to collections without advance notice

What residents say

Luxury High-Rise Apartments
Leasing and move-in experience praised; maintenance responsiveness and appliance quality inconsistent after occupancy.

Side by side with nearby options

  • Rated 4 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

Why this score

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
118
4
28
3
9
2
8
1
32

Contact the property

Address
1855 Payne St, Dallas, TX 75201
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-18:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio apartmentsOne bedroom apartmentsTwo bedroom apartmentsRooftop lounge with fire pit24-hour fitness centerPool deckDog parkSmart lockers

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Questions we get asked

Who should I ask for during leasing tours?
Reviewers name Dustin (front desk), Melody, and James as especially welcoming and thorough.
What amenities are included?
Rooftop lounge with fire pit, 24-hour fitness center, pool deck, dog park, smart lockers, resident parking garage, and visitor parking.
Are maintenance issues resolved quickly?
Recent reviews vary widely. Some praise quick response; others report 15+ month backlogs on issues like exterior window cleaning and appliance repairs.

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Last updated 2026-08-13