Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Maintenance staff earn consistent praise for speed and professionalism, but management responsiveness deteriorates on major problems like AC, heating, and gas outages. Reviewers report roaches, rats, sewage issues, and move-in units with paint chips and damage. Photos advertised do not match interiors. Utility bills spike unexpectedly; long waits for fixes violate Texas tenant law timelines. Those citing affordability and quiet neighborhoods stay; those facing infrastructure failures and unresponsive office staff leave within months.
Last verified 2026-09-16
As listed on Google.
Credentials claimed:HUD, ADA
As published by the business on its own website; not independently verified.
Tenants consistently praise the staff by name and describe fast maintenance fixes and a pet-friendly atmosphere without breed limits. However, a substantial group reports ongoing pest problems, AC failures during heat waves, mold in vents, inadequate security response to known criminal residents, and frustration with the towing company's practices.
Some residents report a supportive leasing office and responsive maintenance crew that complete work orders quickly, while others face a management team that ignores complaints, particularly about widespread roaches and noisy neighbors. The biggest recurring issues are pest control failures despite regular treatment, aggressive move-out fee charges residents dispute as unfair wear and tear, and a gap between promised and actual responsiveness to tenant needs.
Five-star reviews praise Doug and Sandra for responsive maintenance and leasing support, citing move-in ease and dog park value. However, persistent complaints dominate: residents report chronic cigarette and weed smoke, multiple water floods with mold (blamed on poor fixes and Greystar ownership), weak sound insulation causing sleep loss, and weeks-long outages of heat and water. One tenant claimed a $2,000 false billing after moving out. The complex shows a stark divide between those praising specific staff and those fleeing serious habitability issues. Structural problems run deep: drainage failures repeat each winter, AC units fail before replacement, and management reportedly dismisses health complaints. Reviews since the 2021 Greystar transition cite communication blackouts and aggressive rent hikes. Dog owners enjoy the park and treat stations, but maintenance quality and building envelope integrity appear inconsistent. Renovations are ongoing, pricing is rising, and tenants warn prospective residents to research thoroughly before committing.
Last updated 2026-09-16