Recent management changes have won strong praise for responsiveness and kindness, with residents consistently highlighting staff like Maria, Juan, and Lidia for going above and beyond on tours and lease applications. However, a segment of long-term residents reports serious maintenance gaps: pest infestations, delayed repairs like missing stoves for extended periods, mold in bathrooms, and hot water outages that took weeks to fix. The gap between five-star and one/two-star reviews suggests experience varies sharply by unit or timing.
Staff turnover may explain the shift in sentiment. Reviewers mention the new management as a marked improvement from previous administrations, yet complaints reference cosmetic fixes (paint and recaulk) masking structural problems. Hot water, roach control, and window mold appear to be recurring issues rather than isolated incidents.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Review evidence is sparse and deeply troubled. Multiple accounts describe management entering units without authorization, disposing of tenants' property, and then issuing eviction notices. Rat infestations are mentioned. Several reviews appear misdirected to a different Hamilton property.
Travis Gardens has a stark divide: tenants with recent positive interactions praise managers by name (Shonda, Christy) and cite safety improvements, while older reviews document serious failings in maintenance, pest control, and office relations. The property appears to have undergone management changes that improved some areas, though security and parking issues persist.
Staff members Beatrice, Jessica, and Joshua earn consistent praise for going above and beyond during move-ins and handling repairs quickly. Many residents describe the environment as peaceful, clean, and family-friendly. However, a vocal minority report serious problems: broken plumbing and bathrooms, mold, pest infestations, noisy neighbors, towing disputes with poor communication, and unmet referral incentive promises. The gap between five-star and one-star experiences is sharp.
Last updated 2026-08-13