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Last verified 2026-08-13
The physical homes here draw consistent praise, but the management company Cushman and Wakefield has earned near-universal complaints about unreachable staff, buried lease errors, and glacial responses to tenant concerns. Renters report calls and emails ignored for weeks, a missing office location, sudden charges that contradict initial terms, and maintenance failures that persist for months while costs accumulate unexpectedly.
Steeplechase divides tenants sharply. Long-term residents and newer applicants consistently praise manager Deborah and renovated units, citing quick maintenance response and a quiet setting. However, current residents report serious systemic failures: A/C units left unrepaired (staff claim they're too small despite past performance), light bulb and air filter changes stopped, widespread car break-ins, roach problems, broken mailboxes, and a non-functional security gate. Complaints also cite management retaliation when issues are escalated, and pricing inconsistencies on application. The gap suggests a recent management shift has improved front-office experience but failed to address underlying maintenance culture and security infrastructure. Renters with health needs (asthma, allergies) and those sensitive to pest or crime issues face particular risk here.
Tuscany Apartments attracts five-star touring experiences but is dragged down by persistent pest problems and maintenance delays. A cockroach infestation dominates recent complaints, with residents reporting insects in food, cabinets, and appliances despite treatment. Maintenance response times frustrate residents, especially for urgent issues like A.C. failures. Staff warmth is inconsistent; some describe helpful leasing agents and office care, while others report management indifference to habitability concerns and strict parking enforcement.
Last updated 2026-08-13