16 low data
Muoi Luu
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury
- Location
- John T White, Fort Worth
- Service
- Luxury
- Reviews
- 13
- Ranking
- #839 in Luxury
Core details are sourced from this business's Google Business Profile (checked 2026-09-16).
Our Review
The physical homes here draw consistent praise, but the management company Cushman and Wakefield has earned near-universal complaints about unreachable staff, buried lease errors, and glacial responses to tenant concerns. Renters report calls and emails ignored for weeks, a missing office location, sudden charges that contradict initial terms, and maintenance failures that persist for months while costs accumulate unexpectedly.
Praised for
- homes/physical property are well-maintained and nice
- maintenance staff responsive when reachable
Watch-outs
- office unresponsive to calls, emails, texts
- lease paperwork errors and delays
- no physical office location
- slow or ignored maintenance requests
- unexpected fees and billing issues
- poor move-in and leasing process
unresponsive-officepoor-communicationmaintenance-slowunexpected-feesoverpriced
Think twice if: Serious caution: management is unreachable by phone, emails go unanswered for weeks, and lease disputes are common.
What Reviewers Like
- individual homes (not units)
- community park and grounds
What to Know Before You Tour
- Managed by Cushman and Wakefield (one person reportedly covers 7-10 properties)
- Property manager Mary Jane Jacinto mentioned by name in reviews
- LeaseLock insurance (non-refundable fee option) offered in lieu of traditional deposits
- No physical office location; self-tour leasing model
- Utilities billed through landlord; not tenant-controlled
- Electric bills reported exceeding $300/month in recent months
- Mailbox key issues reported (rekeying cost $250, sometimes not provided at move-in)
- Debt collector involvement reported for disputed move-out charges
Compare with Nearby Apartments
- Rated 1.8 against a 3.85 average across the 883 luxury businesses listed here.
- Has more Google reviews than 15% of the businesses in this directory.
How We Scored It
How We Score Star rating 0
Review volume 50
Review recency 51
Review sentiment 26
Profile completeness 100
Verification 30
Rating Breakdown
5
2
4
0
3
1
2
0
1
10
Location & Contact
- Phone
- +1682-265-9336
- Address
- 180 Ridgeland Oak Dr, Fort Worth, TX 76120
Last verified 2026-09-16
Leasing Office Hours
- Monday
- 09:00-18:00
- Tuesday
- 09:00-18:00
- Wednesday
- 09:00-18:00
- Thursday
- 09:00-18:00
- Friday
- 09:00-18:00
- Saturday
- 10:00-17:00
- Sunday
- Closed
As listed on Google.
Frequently Asked Questions
- Is there a physical office I can visit?
- No. Leasing is handled online via self-tour. A maintenance worker told one tenant the office does not exist.
- Who manages the utilities?
- Utilities are billed by the landlord (Cushman and Wakefield), not by the tenant. You do not control the provider or rate.
- What if I need to reach management?
- Reviews report phone calls, emails, and texts frequently go unanswered for weeks. Many tenants say the only reliable way to reach someone is to schedule a maintenance request.
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Luxury
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Strong staff attention from newer management (Meagan, Marco) has won over many tenants, who praise the quiet, spacious setting and willingness to help with accessibility needs. However, chronic AC failures and delayed work order responses plague some long-term residents, who report being hospitalized from heat and dismissive communication after multiple requests for fixes.
Luxury