16 low data
Muoi Luu
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury High-Rise Apartments
Oak Ridge
Luxury High-Rise Apartments
- Service
- Luxury High-Rise Apartments
- Reviews
- 13
What we found
The physical homes here draw consistent praise, but the management company Cushman and Wakefield has earned near-universal complaints about unreachable staff, buried lease errors, and glacial responses to tenant concerns. Renters report calls and emails ignored for weeks, a missing office location, sudden charges that contradict initial terms, and maintenance failures that persist for months while costs accumulate unexpectedly.
Praised for
- homes/physical property are well-maintained and nice
- maintenance staff responsive when reachable
Watch-outs
- office unresponsive to calls, emails, texts
- lease paperwork errors and delays
- no physical office location
- slow or ignored maintenance requests
- unexpected fees and billing issues
- poor move-in and leasing process
unresponsive-officepoor-communicationmaintenance-slowunexpected-feesoverpriced
Think twice if: Serious caution: management is unreachable by phone, emails go unanswered for weeks, and lease disputes are common.
What's working here
- individual homes (not units)
- community park and grounds
Read this before you tour
- Managed by Cushman and Wakefield (one person reportedly covers 7-10 properties)
- Property manager Mary Jane Jacinto mentioned by name in reviews
- LeaseLock insurance (non-refundable fee option) offered in lieu of traditional deposits
- No physical office location; self-tour leasing model
- Utilities billed through landlord; not tenant-controlled
- Electric bills reported exceeding $300/month in recent months
- Mailbox key issues reported (rekeying cost $250, sometimes not provided at move-in)
- Debt collector involvement reported for disputed move-out charges
Side by side with nearby options
- Rated 1.8 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
- Has more Google reviews than 9% of the businesses in this directory.
Why this score
How We Score Star rating 0
Review volume 50
Review recency 56
Review sentiment 26
Profile completeness 100
Verification 30
The numbers behind the score
5
2
4
0
3
1
2
0
1
10
Contact the property
- Phone
- +1682-265-9336
- Address
- 180 Ridgeland Oak Dr, Fort Worth, TX 76120
Last verified 2026-08-13
When the office is open
- Monday
- 09:00-18:00
- Tuesday
- 09:00-18:00
- Wednesday
- 09:00-18:00
- Thursday
- 09:00-18:00
- Friday
- 09:00-18:00
- Saturday
- 10:00-17:00
- Sunday
- Closed
As listed on Google.
Questions we get asked
- Is there a physical office I can visit?
- No. Leasing is handled online via self-tour. A maintenance worker told one tenant the office does not exist.
- Who manages the utilities?
- Utilities are billed by the landlord (Cushman and Wakefield), not by the tenant. You do not control the provider or rate.
- What if I need to reach management?
- Reviews report phone calls, emails, and texts frequently go unanswered for weeks. Many tenants say the only reliable way to reach someone is to schedule a maintenance request.
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Luxury High-Rise Apartments
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Valencia Plaza Apartments
4.3(29)✓ Google-verifiedPublishes prices
New management has brought real change: Marco and Meagan earn consistent praise for caring and follow-through, and residents cite a quiet, tight-knit setting. However, long-term tenants report months-long maintenance failures (especially AC), work orders marked complete without being fixed, and staff that grows defensive rather than responsive when pushed. The turnover and broken promises suggest systemic issues that even fresh faces struggle to solve. Pricing starts at $1199 for two-bedroom units. Their website lists condo-style apartments with a resident portal and 24/7 services, though day-to-day execution appears inconsistent. Best for new residents paired with attentive management; risky for those who need urgent repairs.
Luxury High-Rise Apartments