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Novel Turtle Creek

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 49 Google reviews · How we rank ›

4.5(49) 68 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
Novel Turtle Creek
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
49

What we found

Five-star reviews spotlight staff warmth and monthly social events that create real community for professionals. However, tenants report significant billing disputes at move-out, with management denying damages and applying contested pet charges; safety issues (including dog attacks unaddressed by management) and poor responsiveness outside office hours undermine trust despite the building's polished appearance.

Recent shift: Recent critical reviews (1-2 stars, within past year) cite management billing disputes, safety failures, and limited office hours, contrasting sharply with older five-star reviews praising staff and community. This suggests possible deterioration or selective experience based on tenure or issues at move-out.

Praised for
  • strong community events and social programming
  • exceptional concierge and front desk staff
  • clean building and upscale amenities
  • welcoming sense of community
Watch-outs
  • excessive move-out charges and fees
  • unresponsive management outside limited hours
  • safety concerns with dogs and incidents
  • unreliable maintenance and broken amenities
responsive-managementunresponsive-officeclean-groundsmodern-amenitiesfriendly-staffunexpected-feessafe-neighborhood
Best for: Professionals seeking a social, well-staffed luxury building who prioritize community over move-out protection.
Think twice if: Concerned about move-out billing practices or safety protocols. Tenant disputes and unaddressed dog incidents suggest weak enforcement.

What's working here

  • staff go above and beyond with hospitality
  • active monthly community events
  • upscale finishes and clean grounds
  • 24-hour concierge available

Read this before you tour

  • Dezirae Walker (Lead Concierge) praised for warmth and thoroughness
  • Apartment Life hosts Kellye and Greg Russell create monthly events including trivia and bingo
  • Greystar management company handles billing; tenants report contested charges for flooring replacement and carpet damage
  • Multiple residents report unresolved dog attack incidents in dog park
  • Property manager operates limited hours (8am-2pm, not 24/7)
  • Gym water filter reportedly red for full 2-year period
  • Elevators frequently broken; pool not heated

What residents say

Luxury High-Rise Apartments
Staff hospitality and amenities praised, but safety gaps and move-out fees dominate conflict.
Affordable & Income Restricted Housing
No evidence in reviews that this serves income-restricted or affordable housing tenants.

Side by side with nearby options

  • Rated 4.5 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 21% of the businesses in this directory.

Why this score

How We Score
Star rating 54
Review volume 74
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
40
4
4
3
0
2
1
1
4

Contact the property

Address
4251 Irving Ave, Dallas, TX 75219
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
24-hour concierge serviceValet servicePoolHigh-rise apartments

As published by the business on its own website; not independently verified.

Enquire about Novel Turtle Creek

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Questions we get asked

What time is management available?
Property manager is listed as available 8am-2pm. The building offers 24-hour concierge, but tenants report management is unavailable outside standard business hours.
Who handles community events?
Kellye and Greg Russell (the Apartment Life Team) host monthly events including trivia nights, bingo, and floral arranging classes.
What amenities are included?
Pool, gym, valet service, and 24-hour concierge are listed. Tenants note pool is not heated and gym water filter required maintenance.

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Last updated 2026-08-13