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The Herschel

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 92 Google reviews · How we rank ›

4.8(92) 80 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Apartments
The Herschel
Service
Luxury High-Rise Apartments
Reviews
92

What we found

Most residents and tour visitors describe a well-maintained, beautifully located building staffed by genuinely helpful people. Leasing tours are relaxed and informative; maintenance staff like Bobby and Christopher respond quickly to repair requests. The Highland Park location is consistently cited as a major draw.

One recent review flagged a management transition that has reportedly degraded the experience: a failed fire inspection left unresolved, reduced accessibility of management, and slipping upkeep of common areas like the pool and landscaping. That same reviewer noted a lack of formal resident communication about the fire watch situation, raising safety and maintenance concerns.

Praised for
  • professional, knowledgeable leasing staff
  • responsive maintenance and quick issue resolution
  • clean, modern building and grounds
  • prime location in Highland Park
  • warm management team that listens
Watch-outs
  • recent management change has hurt service quality
  • fire code compliance failures and poor communication
  • pool and landscaping maintenance neglected
  • leasing staff lack authority to resolve issues
responsive-managementmaintenance-quickclean-groundsmodern-amenitiesfriendly-staff
Best for: Professionals seeking a luxury high-rise in Highland Park with attentive management and responsive maintenance.
Think twice if: Be aware of recent management transition concerns and check current status of fire code compliance before signing.

What's working here

  • prime Highland Park location
  • professional leasing team
  • responsive maintenance staff
  • modern, well-maintained building

Read this before you tour

  • Skylar Shields named as Community Manager
  • Bobby is Maintenance Manager, praised for prompt repairs
  • Mari named as cleaning specialist for lobby and hallway upkeep
  • Luke mentioned as leasing agent in multiple tour reviews
  • Christopher noted as maintenance staff
  • Eight-year resident currently living there
  • Fire inspection failure reported with unresolved fire watch situation
  • Pool maintenance and landscaping quality cited as declining

What residents say

Luxury High-Rise Apartments
Modern, spacious units in prime location; recent management transition has created communication and maintenance concerns.

Side by side with nearby options

  • Rated 4.8 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 35% of the businesses in this directory.

Why this score

How We Score
Star rating 75
Review volume 85
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

The numbers behind the score

5
83
4
5
3
0
2
2
1
2

Contact the property

Address
4220 Herschel Ave, Dallas, TX 75219
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Apartment rentalsPet housingVirtual tours
Published prices
Pet non-refundable fee
$350
Monthly pet rent
$20

As published by the business on its own website; not independently verified.

Enquire about The Herschel

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to The Herschel. We only share your details with providers relevant to your request.

Questions we get asked

Are pets allowed and what do they cost?
Yes. Pets require a $350 non-refundable fee and $20 monthly pet rent. The business's website lists pet housing as a service.
What should I expect during a leasing tour?
Reviewers report relaxed, unhurried tours where leasing staff (like Skylar and Luke) answer questions thoroughly without pressure. Most describe the process as well-organized and informative.
How responsive is maintenance if I have an issue?
Bobby, the Maintenance Manager, is described in multiple reviews as taking care of problems promptly. Residents report repairs are handled quickly and professionally.

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Last updated 2026-08-13