Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Most residents praise the downtown skyline views, immaculate building condition, and genuine warmth from staff members like Mikayla, Robby, and Trey. The leasing team often goes above and beyond once residents are settled in, and many celebrate the 30th-floor gym and pool amenities.
However, chronic elevator breakdowns have plagued the complex for months, forcing residents to plan errands around outages. Prospective renters report being unable to reach the office by phone, standing unacknowledged at the leasing desk, and receiving cancellations without advance notice. Some residents also cite unannounced maintenance visits and delayed repairs, though others report prompt fixes. Community loyalty is real, but operational inconsistency undermines first impressions.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
Residents consistently praise Alexis Jones (leasing manager) and Ross (maintenance) for exceptional responsiveness and care. The historic downtown building itself earns high marks for cleanliness, quiet soundproofing, and proximity to arts, restaurants, and entertainment. One prospective tenant reported difficulty rescheduling a tour, but this is outweighed by strong ongoing resident satisfaction.
1900 Elm drew loyal residents for years with strong staff like Jodie and Monica, historic loft character, and downtown convenience within walking distance of restaurants and transit. A management transition in May 2026 from RPM to UNT management has triggered a dramatic decline: the resident portal went offline with no working alternative, maintenance requests languish unaddressed, elevators break and stay broken, common areas smell of pet urine, and the office closes during posted hours. Multiple residents report the office remains unresponsive to lease document requests and communication has ceased entirely. This shift has driven tenants to break leases and damaged what residents describe as once a genuinely enjoyable community. The property retains appeal for those prioritizing location and historic charm over current operational consistency. Parking costs $95-150 per month, units lack in-unit washer/dryers, and high electricity bills are common due to limited insulation. No freight elevator means moving large furniture up narrow stairs. The building sits in the Dallas Downtown Historic District with art deco styling and access to green space and Discovery District. If prior management is restored or replaced with a more attentive team, the underlying property could recover its earlier reputation.
Leasing agents Tyler, Isaiah, Christi, Anthony, and Jared earn consistent praise for patient, knowledgeable tours and follow-up. However, a stark divide emerges: long-term residents report deteriorating building conditions, flooded units with poor crisis communication, inadequate cleaning, broken amenities, and staff treating tenants as difficult to reach. Newer visitors encounter hospitality; residents find management unresponsive. The building's structural issues are serious. One tenant endured flooding, was charged a $250 admin fee, and described staff (particularly a manager named Roberto) as dismissive when language barriers existed. Another resident reported The Merc tower condemned, stolen gym equipment, no security surveillance, and roaches. Leasing shines; property management lags far behind.
Last updated 2026-09-16