Core details are sourced from this business's Google Business Profile (checked 2026-09-16).
Staff members like Eduardo (maintenance) and Kiley (leasing) earn consistent praise for responsiveness and care; the location near White Rock Lake and downtown access, clean common areas, and modern units draw residents. However, chronic mechanical failures (elevators, garage doors), inadequate pest control, and front desk inconsistency undercut satisfaction. Some residents report ongoing mold issues masked by repainting, and restrictions like limited visitor passes add friction.
Last verified 2026-09-16
As listed on Google.
New management has turned things around here. Residents praise Stephanie and the maintenance team for responsiveness and the clean, well-kept grounds with standout amenities like the pool and walking trail to White Rock Lake. Some long-term concerns linger: a few residents report communication delays and trash overflow, but the overall trend points to steady improvement under current leadership.
Five-year residents praise the office team, especially Elizabeth and manager Zayda, for solving problems quickly and treating requests with care. Yet reviewers who've stayed longer describe a complex in decline: roaches and black mold that persist despite repeated maintenance visits, parking so tight that some cars are towed unpredictably while permit violations go unchecked, and repairs (like a shower ceiling leak) that are started but never finished. The picture splits sharply between newer residents enjoying the location and amenities, and long-term tenants frustrated by unresolved maintenance and cleanliness lapses. Staff at the office handle leasing and billing errors competently, and maintenance technician Manny earns specific praise for careful work. The dog park and fitness center appeal to pet owners. But the core tension is real: management responds well to complaints yet structural problems (roaches, mold, parking pressure) seem to linger or return, suggesting either understaffing, aging infrastructure, or both.
Ray and the maintenance crew earn consistent five-star praise for fast repairs, friendliness, and willingness to help with emergencies. But a significant minority report serious problems: unfinished mold remediation, structural damage (walls caving, steep patio), weatherstripping left unfixed for months, and security deposit confusion after move-out. Communication breakdowns persist despite management's compensation efforts in some cases. The gap between five-star and one-star reviews reflects two experiences. Residents who get maintenance attention stay happy. Those fighting unresolved building problems-foundation issues, water damage, pest entry-report that work orders are marked complete without actual fixes, suggesting systemic maintenance tracking or staffing limits beyond Ray's control.
Last updated 2026-09-16