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Parc at White Rock Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 169 Google reviews · How we rank ›

3.7(169) 66 composite score See reviews on Google ✓ Google-verified
Affordable & Income Restricted HousingLuxury High-Rise Apartments
Parc at White Rock Apartments
Services
Affordable & Income Restricted Housing, Luxury High-Rise Apartments
Reviews
169

What we found

Staff excellence drives repeat praise: leasing team members Kylie, Barbara, and Desiree earn consistent recognition for responsiveness and care, while maintenance supervisor Eduardo is repeatedly called out for speed and professionalism. The White Rock Lake proximity and community events cement a belonging sense among satisfied residents. However, infrastructure problems recur in reviews: broken elevators, non-functional garage doors and entry doors, and a cramped parking garage. Most critically, pest control failures left new residents fighting cockroaches despite paying for treatment. Communication breakdowns surface too, with some reporting unresponsive phones when contacting the office. The gap between staff quality and facility upkeep creates a mixed experience.

Strong retention among long-term residents suggests the community and maintenance response overcome many frustrations, but incoming tenants should expect infrastructure quirks and pest issues to manage themselves.

Praised for
  • responsive leasing staff (Kylie, Barbara, Desiree, Dulce)
  • quick, thorough maintenance (Eduardo highlighted)
  • lake location and community feel
  • well-maintained grounds and apartments
Watch-outs
  • pest control inadequate; cockroach issues on move-in
  • office staff inconsistent: unresponsive phones, poor communication
  • building infrastructure failures: elevator buttons broken, garage doors malfunction, floor 5 entry door broken
  • tight parking garage creates collision risk
  • visitor pass limits (8 free, then paid)
responsive-managementfriendly-staffmaintenance-quickpest-problemsunresponsive-officemodern-amenitiesoutdated-units
Best for: Residents seeking lake-adjacent living and strong tenant services, willing to manage aging infrastructure.
Think twice if: Pest control history and building maintenance issues (elevators, doors, garage) may frustrate those expecting newer, turnkey housing.

What's working here

  • well-regarded leasing and maintenance staff
  • White Rock Lake waterfront location
  • active community events
  • prompt service response times

Read this before you tour

  • Eduardo: maintenance supervisor praised across multiple reviews for speed, professionalism, and communication
  • Kylie and Barbara: leasing staff repeatedly highlighted for responsiveness and patience
  • Desiree: management lead credited with improving communication standards
  • Dulce: leasing team member noted for support
  • Move-in cockroach infestations reported despite pest control
  • Elevator functionality issues (majority of buttons broken, inconsistent operation)
  • Garage doors malfunction frequently
  • Visitor pass system: 8 free passes, then paid

What residents say

Affordable & Income Restricted Housing
Staff efficiency and lease processing praised; pest control and maintenance responsiveness highlight the affordability appeal, though building wear and infrastructure failures temper the value proposition.
Luxury High-Rise Apartments
Location and community feel compete with aging building systems; elevator and door failures, tight parking, and pest issues undermine luxury positioning.

Side by side with nearby options

  • Rated 3.7 against a 3.91 average across the 223 affordable & income restricted housing businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

Why this score

How We Score
Star rating 16
Review volume 97
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

The numbers behind the score

5
104
4
6
3
5
2
10
1
44

Contact the property

Address
7545 E NW Hwy, Dallas, TX 75238

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-19:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Questions we get asked

How quickly does maintenance respond to requests?
Reviewers report response within an hour to same-day turnaround; maintenance supervisor Eduardo is noted for prioritizing urgent issues like drainage emergencies.
What is the visitor pass policy?
Residents receive 8 free visitor parking passes monthly; additional passes incur a fee.
Are there community events?
Yes; recent events have included craft activities and social gatherings organized by the leasing office.

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Last updated 2026-08-13