Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Preston Hollow Village attracts residents drawn to its architecture, finishes, and warm leasing staff. Jacob and Jayla are frequently praised for attentive service. The community feel is notably strong, with residents reporting genuine friendships.
However, problems cascade in maintenance and move-out. Carpet cleaning requests go months unanswered. Fire alarms sound weekly; garbage pickup jolts residents awake before 6 a.m. Parking garages smell of sewage and pooled waste. Most damaging: belongings are discarded without notice, then mysterious charges appear weeks later with no warning before hitting credit reports. For a $2,000+ one-bedroom, these failures compound.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
Staff respond quickly to repair requests and residents praise the quiet, peaceful setting close to shopping and downtown. Maintenance is efficient, management engages the community with events, and many tenants have stayed for years. However, pest control issues and security concerns (car theft, break-ins, unsecured gate) trouble some residents, and one tenant reported months-long delays and disputes over deposit refunds.
Long-term residents consistently praise the management team and maintenance crew for quick, attentive service. Units are spacious with excellent AC; the tight-knit community hosts regular events and feels secure. Interior walls carry some noise from neighbors, though exterior walls block traffic well.
Long-term residents praise Tonti Lakeside for its quiet, well-maintained grounds, responsive maintenance team, and genuinely helpful staff. One applicant reported confusion about deposit refunds during the leasing process, suggesting prospective renters confirm terms in writing.
Last updated 2026-09-16