
Preston Hollow Village Apartments
Leasing staff, especially Jacob and Jayla, consistently earn five-star praise for patient, professional tours and responsive service. Unit quality and resident friendliness stand out, and concrete construction blocks noise between apartments. However, maintenance issues plague the experience: carpet and common areas go days without cleaning, repair requests receive no acknowledgment, elevators break frequently, early morning garbage collection wakes residents, and the package delivery system fails to protect late-arriving items. Residents paying $2,000+ per month report feeling overcharged for the actual upkeep they receive.

