Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Most residents consistently praise the leasing staff, particularly Jessica and Beatrice, for making the application and move-in process smooth and going beyond expectations. Apartments feel spacious and the grounds stay clean and quiet.
However, recurring maintenance problems surface in reviews: broken floors, electrical outages, plumbing failures, and mold. A few residents also report unclear communication around towing enforcement and difficulty collecting promised referral bonuses. Staff friendliness does not always translate to fast problem resolution for structural or utility issues.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
Autumn Chase is split sharply: newer reviews praise staff like Jeanette and Jessie, but four years of tenant accounts detail persistent sewage backups, roach infestations, slow repairs (sometimes months), and frequent management turnover. The complex operates in a high-crime area with heavy police presence for gun violence.
Management and leasing staff earn consistent praise for being helpful and approachable, with work orders often completed within a day or two. Yet a parallel stream of complaints describes roach problems, mold, slow emergency responses, and security concerns including vehicle theft that management reportedly fails to resolve even after repeated reports. Recent reviews hint at a turning point. New office staff appear to be tackling problems more directly, and longtime residents mention improvement. However, the persistent complaints about pest control and maintenance follow-through remain the property's core weakness, leaving prospective tenants weighing friendly service against reliability concerns.
Recent positive reviews praise the quiet setting and an assistant manager by name, but older reports flag serious concerns: police were called for nightly gunshots, pest infestations went unresolved, and office staff were unresponsive or dismissive. Details are sparse in the newer reviews.
Last updated 2026-09-16