Long-term residents and first-time visitors consistently praise the staff's warmth and attentiveness, naming Luke, Wes, Jessica, Byron, and Juan as standouts who go beyond typical service. The location in West Village puts everything from restaurants to shopping within walking distance, and maintenance requests get handled fast.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Residents love the location, unit quality, and maintenance team's quick response to apartment issues. However, chronic elevator failures, weak building security, and a dysfunctional mailroom undermine the luxury positioning, with management prioritizing cosmetic updates over critical repairs.
Residents consistently praise Rebecca, Becky, Myra, and the leasing team for patient, attentive service that made move-in straightforward and stress-free. The property draws tenants to its quiet setting, clean apartments, and recently renovated clubroom and lobby; weekend breakfast, yoga, sauna, and regular social events foster a neighborhood feel. Pet owners and those valuing walkability find the West Village location and pet amenities particularly appealing. While the 3.5 rating reflects some negative reviews in the dataset, recent testimonials are overwhelmingly five-star, focusing on staff warmth, maintenance standards, and convenience rather than complaints.
Strong maintenance staff (Peter, Edward, Stephanie) earn consistent praise for fast, professional work and smooth move-ins. However, serious structural and operational issues persist: broken security gates enable theft, elevators fail regularly, poor insulation creates noise and pest entry, and unresponsive management ignores complaints despite three-month notice requirements and unexpected fees.
Last updated 2026-08-13