The Eagle at Lakewood
Leasing staff, particularly Erica, earn consistent praise for patience and warmth. Once inside, residents face a widening gap between promises and delivery: air conditioning that breaks and stays broken, maintenance that closes work orders without completing repairs, recurring roach problems, surprise charges (supplemental fees, doubled garbage bills, $5 daily visitor parking), and miscommunication about free-rent promotions. Vehicle security is a serious concern, with multiple residents reporting smashed windows, scratches, and vandalism with no management response. Multiple residents report abandoning long-term stays as a result. The property was stronger under previous ownership, but the current management appears stretched thin or uncommitted to upkeep. Plumbing leaks, broken appliances at move-in, and a green swimming pool are documented. Maintenance staff member James is individually praised, but the system itself fails to prioritize resident requests.
