Shiloh Village offers affordable housing with mixed on-ground experience. Recent management changes have won praise for professionalism and a calmer community atmosphere, yet safety concerns, noise complaints, and slow maintenance response remain serious issues for long-term residents.
Recent shift: Recent management replacement reversed prior negative sentiment; the new manager is credited with restoring professionalism and community calm, though safety and noise issues persist.
Last verified 2026-08-13
As published by the business on its own website; not independently verified.
Five-star and one-star reviews split Rosemont at Ash Creek almost evenly. Earlier reviewers praised Julissa, Bruno Beltrán, and the maintenance team for quick fixes and attentive service. Recent reviews paint a sharply different picture: new management staff reportedly ignores emails, missed deposit refunds after three months, and aggressive door-knocking tactics over small balances frightening residents.
Positano draws residents who value peace and appreciate staff like Sand and Jasmine for their responsiveness. Units are described as clean and quiet. However, recent years have brought serious friction: management has been widely criticized as dismissive during family emergencies (granting only days to clear apartments after resident death), deposits withheld for months, the elevator in Building 7 broken repeatedly, floors failing within months of move-in, and maintenance requests left unresolved. A shift to new management has not restored confidence; rudeness and inattention remain constant complaints. Seniors here often struggle with the balance between finding a calm home and dealing with an office that residents say lacks compassion. The property appears caught between older residents' fondness for the quietness and newer frustration over uncaring handling of grief, delayed refunds, and physical upkeep that falls short of what a senior community should provide.
Residents praise fast, attentive maintenance and a welcoming staff who handle requests promptly. Recent management brought unit renovations and a stronger sense of community, though questions linger about services for applicants with severe disabilities.
Last updated 2026-08-13