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Sorrento

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 432 Google reviews · How we rank ›

3.4(432) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury
Sorrento
Location
Fairway Bend, Fort Worth
Service
Luxury
Reviews
432
Ranking
#574 in Luxury
Best for
people willing to accept high staff turnover in exchange for a smooth initial leasing experience

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Sorrento's reputation splits sharply between staff and systems. Leasing agents like Kaitlynn Contreras earn consistent five-star praise for tours and application help. Behind the scenes, tenants report a different reality: management unresponsive to calls, maintenance requests sitting for weeks, unexpected fees at move-in, and recurring infrastructure failures including water outages and broken AC. Three management changes in two years have left residents skeptical about who is actually running the property.

Recent reviews suggest the problem centres on BH Living's current management approach. Residents document pre-existing damage issues going unaddressed, then face thousands in disputed move-out charges with no clear dispute path. Staff turnover is so high that even office employees are described as "floaters." The leasing team's warmth does not extend to post-move-in service.

Recent shift: Management took over from Greystar in the past year under BH Living; residents describe this as a sharp decline from previous management quality. Multiple recent reviews explicitly blame BH for infrastructure neglect and unresponsiveness that began under their tenure.

Praised for
  • leasing staff helpfulness (Kaitlynn, Tammy G, Lilly, Lindsey)
  • smooth move-in process when staff assist
  • friendly office staff personality
  • clean property and well-maintained amenities (mentioned by some)
Watch-outs
  • maintenance delays and temporary fixes
  • unresponsive management and phone systems
  • surprise fees and move-out charges
  • chronic service failures (water outages, AC, gates, pools)
  • understaffed and high staff turnover
  • security concerns and towing practices
friendly-staffpoor-communicationmaintenance-slowunresponsive-officeunexpected-fees
Best for: people willing to accept high staff turnover in exchange for a smooth initial leasing experience
Think twice if: you value responsive maintenance, clear billing, and stable long-term property management; recent reviews cite chronic water outages, AC failures, and unresponsive office staff

What Reviewers Like

  • personable leasing agents (especially Kaitlynn Contreras)
  • smart home and modern amenities (pool, fitness center, garage parking)
  • starting at $1,207/month base rent

What to Know Before You Tour

  • Kaitlynn Contreras named repeatedly for leasing assistance; Tammy G and Lilly noted for resident support
  • move-out charges averaging $5,000 disputed by residents
  • three management changes in two years (Knightvest, Greystar, now BH Living)
  • phone systems automated AI bot; multiple published numbers, none answered reliably
  • maintenance issues include recurring water outages, AC failures, non-functioning gates, and pools closed for extended repair periods

What Stands Out

Luxury
Leasing experience praised; ongoing maintenance and management cited as significant failures for a premium-priced community

Compare with Nearby Apartments

  • Rated 3.4 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating Breakdown

5
223
4
33
3
20
2
13
1
143

Location & Contact

Address
5800 Sandshell Dr, Fort Worth, TX 76137
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Amenities & Property Details

Services listed
Studio apartments1-bedroom apartments2-bedroom apartments3-bedroom apartmentsFitness centerSwimming poolHot tubGrilling station
Published prices
Total monthly price starting
$1,297
Base rent starting
$1,207
1 Bed | 1 Bath
$1,207 - $1,381 plus fees
2 Bed | 1 Bath
$1,267 - $1,526 plus fees
2 Bed | 2 Bath
$1,281 - $1,603 plus fees
2 Bed | 2 Bath
$1,330 - $1,540 plus fees

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Who should I ask for if I tour Sorrento?
Several recent reviews recommend asking for Kaitlynn Contreras in the leasing office; residents also mention Tammy G and Lilly as helpful with resident concerns.
What is included in the unit?
The business lists smart home features, keyless entry, and garage parking included. Pool, fitness center, hot tub, and grilling station are available on the property.
How quickly does maintenance respond?
Recent reviews report maintenance requests taking weeks to resolve, often with temporary rather than permanent fixes. One resident described the wait for an emergency plumbing request as indefinite with no response to voicemails.

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Last updated 2026-09-16