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Southern Oaks Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 130 Google reviews · How we rank ›

3.9(130) 65 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted HousingGarden Style & Suburban Communities
Southern Oaks Apartments
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing, Garden Style & Suburban Communities
Reviews
130

What we found

Most residents praise the leasing staff, especially Brenda and Norma, for genuine care and attention. Maintenance responds quickly, and the property feels quiet and safe. However, several tenants report serious problems: one discovered a known mice infestation management failed to disclose, another faced misdirected pest control requests marked falsely as complete, and billing issues persist after move-out. Pet policy clarity and application fee disputes also appear in complaints.

The staff quality and location near Hulen Street shopping are real strengths, but prospective tenants should confirm pest control status and review policies carefully before committing.

Praised for
  • friendly and caring staff (Brenda, Norma, Glenn)
  • quick maintenance response
  • quiet community
  • good value for location and price
  • convenient location near shopping
Watch-outs
  • mice infestation and false reporting
  • mildew and AC issues
  • unclear pet policies and application fees
  • billing disputes after move-out
  • accessibility challenges during move-in
friendly-staffmaintenance-quickquiet-communitygreat-valuepest-problemsunexpected-feesresponsive-management
Best for: Residents seeking affordable apartments on Hulen with attentive management and quiet surroundings.
Think twice if: Confirm current pest control status and review pet policy in full before applying or paying fees.

What's working here

  • Attentive leasing staff known by name
  • Fast maintenance response times
  • Quiet residential feel
  • Affordable pricing for the location

Read this before you tour

  • Glenn Jones (maintenance technician) praised for quick repairs and communication
  • Brenda and Norma (leasing office staff) consistently named as caring and patient
  • One tenant reported mice infestation in unit prior to move-in; management allegedly aware but did not disclose
  • Pet policy application fees disputed; unclear communication on ESA exemptions
  • Maintenance portal required for work orders or requests will not be seen

What residents say

pet-friendly
Dog park available and staff attentive to dogs, but pet policy transparency and fee disputes have caused problems.
Affordable & Income Restricted Housing
Praised as affordable for the location, though one tenant noted units are not updated.
Garden Style & Suburban Communities
Quiet, family-oriented feel with good maintenance; some road noise near front units reported.

Side by side with nearby options

  • Rated 3.9 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

Why this score

How We Score
Star rating 27
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
82
4
13
3
1
2
5
1
29

Contact the property

Address
5500 S Hulen St, Fort Worth, TX 76132
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsSwimming poolsFitness centerDog parkBusiness centerLibraryOutdoor dining areas

As published by the business on its own website; not independently verified.

Enquire about Southern Oaks Apartments

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Questions we get asked

How quickly does maintenance respond?
One tenant reported a response within 30 minutes of submitting an emergency work order through the portal. Requests must be submitted formally or they will not be seen.
What is the pet policy and are there extra fees?
The complex has a dog park and staff are described as welcoming to dogs, but tenants report unclear communication about the pet policy. You should review policies and fees in full before applying.
Is the complex quiet?
Most residents describe it as quiet during weekdays and evenings. Some units near the front have occasional road noise from Hulen Street.

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Last updated 2026-08-13