W
19 low data
WoodhavenHeights
No rating yet
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury
- Location
- Woodhaven, Fort Worth
- Service
- Luxury
- Reviews
- 325
- Ranking
- #718 in Luxury
Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Our Review
Tenants report a dramatic gap between the website's luxury marketing and day-to-day reality. Units flood repeatedly with minimal response; maintenance ignores six-month-old requests; management cycles constantly and dismisses complaints. The forced $60 Spectrum bill, coupled with unexplained fees totaling $192 per resident, stacks atop rising frustration with rodent infestations, off-leash dogs, and drug paraphernalia in common areas. A few praise leasing agent Jermaine's openness during tours and technician Brandon's speed when maintenance does arrive. The pool sits locked most seasons.
Current residents describe the property as unsafe and deteriorating: rotting wood, exposed nails, water damage exposing ceiling insides, and gnats from mold. After ownership changes hands twice in three years and six management firms cycle through, accountability has collapsed. One tenant faced twenty-minute wait times calling emergency maintenance during a unit flood; repairs never happened. Office staff close the building at will and ignore phone calls. The luxury marketing materials do not match what residents experience inside their apartments.
Praised for
- Maintenance technician Brandon's quick service
- Leasing agent Jermaine's friendly tour approach
- Pool and clubhouse amenities (design)
Watch-outs
- Pool locked/inaccessible for seasons
- Forced Spectrum fee ($60/month, no choice)
- Management changes frequent; new manager unprofessional
- Unexplained add-on fees beyond rent
- Slow or incomplete maintenance repairs
- Water damage and flooding unresolved
- Leasing staff unaccountable and evasive
- Pest infestations (raccoons, roaches, gnats)
- Off-leash dogs; safety concerns
- Drug paraphernalia and safety issues
- Outdated, deteriorating units
- Trash and debris throughout grounds
- Poor office communication and accessibility
unresponsive-officepoor-communicationmaintenance-slowpest-problemsoutdated-unitsunexpected-feesoverpriced
Think twice if: Anyone seeking stable management, responsive maintenance, or accountability. Recurring floods, unresolved repairs lasting months, and management instability pose serious risks.
What Reviewers Like
- Leasing staff (Jermaine) makes tours welcoming
- Maintenance technician Brandon responds quickly when called
- Pool and clubhouse on-site
What to Know Before You Tour
- Maintenance technician Brandon praised for fast AC repairs
- Leasing agent Jermaine noted for friendly tours
- Forced Spectrum subscription at $60/month with no alternative provider option
- Unexplained monthly fees totaling $192 reported by residents
- Ownership changed twice in three years; six management companies in same period
- Emergency maintenance hotline does not function
- Bathroom sink took six months to repair
- Multiple residents report unit flooding with no repairs within weeks; one unit flooded November 4, 2024 with no fixes by June 2026
What Stands Out
- Luxury
- Marketing shows luxury pool and clubhouse; residents report pool locked most seasons and amenities inaccessible
- Affordable Housing
- Residents cite outdated units, forced fees, and unresolved maintenance suggesting poor value
Compare with Nearby Apartments
- Rated 3.3 against a 3.85 average across the 883 luxury businesses listed here.
- Has more Google reviews than 90% of the businesses in this directory.
How We Scored It
How We Score Star rating 0
Review volume 100
Review recency 100
Review sentiment 21
Profile completeness 100
Verification 30
Rating Breakdown
5
150
4
30
3
15
2
13
1
117
Location & Contact
- Phone
- +1682-286-5687
- Website
- https://www.spurcanyon.com/
- Address
- 807 The Heights Dr, Fort Worth, TX 76112
Last verified 2026-09-16
Leasing Office Hours
- Monday
- 08:30-17:30
- Tuesday
- 08:30-17:30
- Wednesday
- 08:30-17:30
- Thursday
- 08:30-17:30
- Friday
- 08:30-17:30
- Saturday
- 10:00-17:00
- Sunday
- Closed
As listed on Google.
Amenities & Property Details
Services listed
Swimming poolClubhouseBusiness centerLaundry facilitiesIn-home washers and dryersOne bedroom apartmentsTwo bedroom apartmentsThree bedroom apartments
As published by the business on its own website; not independently verified.
Frequently Asked Questions
- Is the pool open year-round?
- No. Residents report the pool has been locked and inaccessible for multiple seasons despite marketing photos featuring it.
- Do I have to pay extra for internet?
- Yes. Spectrum internet at $60 per month is required; the complex does not allow alternative providers.
- How long do maintenance repairs typically take?
- Repairs vary widely. One resident waited two weeks for an AC fix during 90-degree heat with no response; another waited six months for a bathroom sink repair. Emergency maintenance phone line does not function.
Similar apartment complexes nearby
56
Falcon Ridge Apartments
3.1(91)✓ Google-verified
Long-term residents praise Falcon Ridge for attentive staff (Sonia, Elsa, Beatriz mentioned by name in positive reviews), prompt maintenance response, and affordability. Recent one-star reviews cite severe issues: cockroach infestation, ignored maintenance requests, outdated apartments, and disputed move-out fees. The property appears to deliver well for some households but struggles with pest control and consistency in management and maintenance execution.
Luxury
56
Bella Via Apartments
3.4(76)✓ Google-verifiedPublishes prices
Half the reviews praise attentive staff like Diana and Johana, clean units, and low prices; the other half cite loud neighbors management ignored for months, safety worries including gunshots, and leasing delays. Experience varies sharply depending on which staff member you encounter and how quickly management acts on complaints. Unit conditions and move-in are consistently good. The neighborhood quietness is disputed: some call it peaceful, others report criminal activity nearby. Pet-friendly amenities exist but theft and noise management remain real risks.
Luxury