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Luxury High-Rise Apartments
Spur Canyon Apartments
Luxury High-Rise Apartments
- Service
- Luxury High-Rise Apartments
- Reviews
- 323
What we found
Spur Canyon's 3.3 rating masks deep operational problems. Most complaints center on chronic maintenance failures: AC left broken for weeks during 90+ degree heat, flooded units ignored for days, water damage causing mold and gnats. Residents report unexplained fees, staff unresponsiveness by phone, and leasing office closures. A handful of positive reviews praise Jermaine's leasing tours; the rest depict a property the complex's own website calls luxury that residents call health hazards.
Management avoids accountability, residents say. A flooded unit sat unrepaired four days after November 2024 damage. One tenant was forced into early lease termination while pregnant due to broken AC. Raccoons in walls, roaches, unleashed pitbulls, and trash-filled parking lots are routine complaints. The property manager and leasing agent Madison are named as particularly unresponsive to requests.
Praised for
- leasing staff attentiveness (Jermaine)
- 1-bedroom floor plans
Watch-outs
- maintenance delays and poor repairs
- unexplained extra fees
- flooding and water damage recurring
- unresponsive management and poor communication
- pest and wildlife issues (raccoons, roaches, gnats)
- unclean units and common areas
- aggressive unleashed dogs
unresponsive-officemaintenance-slowoutdated-unitspest-problemsunexpected-feesnoisy-neighbors
Think twice if: Serious maintenance and communication issues; recurring flooding, pest infestation, and unresolved AC failures reported by multiple tenants.
What's working here
- 1-bedroom floor plans popular
- Jermaine (leasing staff) praised for tour experience
Read this before you tour
- Jermaine noted as attentive leasing staff member
- Leasing agent Madison cited as unresponsive to maintenance and fee disputes
- Metro Towing used for parking enforcement; residents report wrongful towing and vehicle damage
- Emergency maintenance hotline described as non-functional
- AC failures left unresolved for weeks during summer heat
- Flooded units unrepaired for days; one case unresolved four months after damage
- Raccoons reported in walls and attics; no pest control response
- Roaches and gnats documented in multiple units
What residents say
- Luxury High-Rise Apartments
- Advertised as luxury but residents describe outdated, flood-prone units with poor maintenance and pest issues.
Side by side with nearby options
- Rated 3.3 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
- Has more Google reviews than 89% of the businesses in this directory.
Why this score
How We Score Star rating 0
Review volume 100
Review recency 100
Review sentiment 24
Profile completeness 100
Verification 30
The numbers behind the score
5
150
4
30
3
15
2
12
1
116
Contact the property
- Phone
- +1682-286-5687
- Website
- https://www.spurcanyon.com/
- Address
- 807 The Heights Dr, Fort Worth, TX 76112
Last verified 2026-08-13
When the office is open
- Monday
- 08:30-17:30
- Tuesday
- 08:30-17:30
- Wednesday
- 08:30-17:30
- Thursday
- 08:30-17:30
- Friday
- 08:30-17:30
- Saturday
- 10:00-17:00
- Sunday
- Closed
As listed on Google.
In their own words
Services listed
Swimming poolClubhouseBusiness centerLaundry facilitiesIn-home washers and dryersOne bedroom apartmentsTwo bedroom apartmentsThree bedroom apartments
As published by the business on its own website; not independently verified.
Questions we get asked
- How does Spur Canyon handle emergency maintenance requests?
- The emergency maintenance hotline does not work reliably according to residents. One tenant with a unit flooded during a weekday reported waiting 20+ minutes in the leasing office, and repairs were not started for four days.
- What is included in rent?
- Your website states in-home washers and dryers, but reviews show trash collection is charged separately (at rates residents say are double) and the cost of water-related repairs is unclear when flooding occurs.
- Can I reach the leasing office by phone?
- Residents report phone calls are not answered; you must visit the office in person. The office also closes unannounced on some days.
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Luxury High-Rise Apartments