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Stardust

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 15 Google reviews · How we rank ›

2.4(15) 45 composite score See reviews on Google ✓ Google-verified
Luxury
Stardust
Location
Old East Dallas, Dallas
Service
Luxury
Reviews
15
Ranking
#786 in Luxury

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Stardust struggles with persistent maintenance failures and neglected amenities that contradict its marketing photos. Current residents report non-working air conditioning, broken washers and dryers, a brown pool, a non-functional gate, and pest problems despite the property's designed appeal. Staff responsiveness is mixed: leasing agents like Rick Plock and Katie earned praise for attentiveness, but front office and maintenance fall short on communication and follow-through. The gap between advertised luxury and lived experience is the core complaint.

Praised for
  • professional leasing staff (named staff praised)
  • community atmosphere among residents
  • property design potential
Watch-outs
  • poor maintenance across units and common areas
  • non-functional amenities (pool, washers, dryers, gate)
  • pest problems and hygiene issues
  • unresponsive or rude staff
  • security concerns and breach
  • inconsistent climate control
maintenance-slowunresponsive-officepest-problemsoutdated-unitspoor-communication
Think twice if: Avoid unless you can accept non-working amenities, slow/poor maintenance response, and a gap between marketing and reality.

What Reviewers Like

  • professional leasing staff on good days
  • community feel among residents
  • gated complex with attempted security

What to Know Before You Tour

  • Rick Plock: praised for efficient leasing consultation
  • Katie: noted as most helpful leasing office staff, later removed or left
  • Pool consistently reported brown or non-functional
  • All washers and dryers reported non-working by recent residents
  • A/C failures reported multiple times in single day
  • Pest problems (rats, roaches) documented; Orkin boxes noted
  • Gate non-functional since move-in for some residents
  • Unannounced maintenance entry without 24-hour notice reported

What Stands Out

Luxury
Marketed amenities (resort pool, gated parking, laundry) non-functional; maintenance failures and pest problems undermine luxury positioning.

Compare with Nearby Apartments

  • Rated 2.4 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 16% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 52
Review recency 100
Review sentiment 29
Profile completeness 100
Verification 30

Rating Breakdown

5
2
4
3
3
2
2
0
1
8

Location & Contact

Address
5727 Gaston Ave, Dallas, TX 75214

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
09:00-17:00
Sunday
10:00-15:00

As listed on Google.

Amenities & Property Details

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsResort-style poolBBQ and picnic areaPet-friendly housingWasher and dryer in select unitsExtra storage optionsGated controlled-access community

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Do washers and dryers work?
Recent residents report none of the washers or dryers are functional.
Is the gate actually secure?
The gate has been non-functional and the back gate is left open; the security code was posted outside the front door.
Can I rely on air conditioning?
Multiple residents report broken A/C; one said it broke twice in a single day. Climate control is reportedly tenant-restricted.

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Last updated 2026-09-16