Strata attracts tenants for its location and pool, backed by praise for maintenance staff like Carlos and Bryce who move quickly on repairs. However, serial car break-ins have overwhelmed the experience for residents, with management responding dismissively or not at all and claims of security going unverified. Forced valet trash ($35 monthly) frequently no-shows, cameras stay broken, gates malfunction repeatedly, and cockroach infestations have been reported. The leasing office has mishandled applications and shown little patience with legitimate concerns, leaving many residents feeling their safety and money are not valued.
Management's silence on security failures stands as the loudest complaint across recent years. Residents report management deflecting to law enforcement, minimizing incidents as "normal," and prioritizing pet-of-the-month flyers over action. For every five-star review praising amenities and staff warmth, multiple one-star reviews detail break-ins they consider inevitable and unaddressed.
Last verified 2026-08-13
As listed on Google.
As published by the business on its own website; not independently verified.
Reviewers from several years ago praised the location and assigned parking, but recent complaints dominate. Pests, broken pool, rotted wood, leaking ceilings, and management unresponsiveness feature heavily in current resident reports. Security issues including car theft and unauthorized entry have also surfaced.
Recent reviewers praise fast maintenance and a quiet, pest-free environment under current ownership. Older complaints describe roach infestations, theft, high fees, and poor responsiveness under the prior management before Perry Guest Properties took over about two years ago.
For most of its history, this luxury complex earned genuine loyalty from long-term residents who praised the leasing team by name (Jessica, Yesenia) and quick maintenance response. The Knox-Henderson location offers walkable access to restaurants and bars, and units feature high ceilings, natural light, and quality finishes. A sharp decline began recently with the management switch to Revival Property Company. Residents now report unresponsive staff, maintenance requests ignored for 30+ days, and a broken ice maker replaced with a dirty used unit. One long-time resident is leaving after four years of contentment. Construction behind the building has also created ongoing parking and tire damage issues, though this predates the recent management shift.
Last updated 2026-08-13