Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Tesoro at 12 was once praised for responsive staff and smooth move-ins, but recent management changes have caused tenants serious problems. Staff turnover, delayed maintenance fixes, and poor communication now define the experience. Many tenants explicitly long for the previous team, particularly a staff member named Romie who was consistently cited for professionalism and problem-solving.
Residents report pest infestations (roaches and stray cats), security gaps (vehicle break-ins, inadequate lighting), and maintenance requests that sit unresolved for weeks. New management appears dismissive of tenant concerns even after multiple complaints. The rental office and maintenance teams lack coordination, leaving tenants frustrated and unsafe.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
Five-star reviewers from a year ago praised Lily, maintenance worker Carlos, and the amenities; recent one-star reviews describe a sharp decline following management change. The new office does not answer phones, residents report car break-ins and package theft, ceiling leaks flood kitchens, and one tenant's deposit was never returned despite leaving the unit clean with no arrears.
Most reviewers praise the leasing team (Rosa, Nataly) and maintenance crew (Christian, Levi) for quick turnarounds and helpful service. The grounds stay clean, the pool runs well, and rents feel fair. However, long-term residents report persistent water leaks unresolved for years despite repeated requests, creating unsafe conditions for families. Management responses to these issues remain slow and dismissive.
Reviewers consistently praise fast maintenance and clean units, particularly under property manager Victor, who has earned repeated mentions for responsiveness and community engagement. Parking is tight and pest control requires follow-up; staff turnover has been frequent, though current management has stabilized resident satisfaction.
Last updated 2026-09-16