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Casa Hills at Dallas West

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 80 Google reviews · How we rank ›

3.5(80) 52 composite score See reviews on Google ✓ Google-verified
Luxury
Casa Hills at Dallas West
Location
Oak Cliff, Dallas
Service
Luxury
Reviews
80
Ranking
#709 in Luxury

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Five-star reviewers from a year ago praised Lily, maintenance worker Carlos, and the amenities; recent one-star reviews describe a sharp decline following management change. The new office does not answer phones, residents report car break-ins and package theft, ceiling leaks flood kitchens, and one tenant's deposit was never returned despite leaving the unit clean with no arrears.

Recent shift: Sentiment shifted sharply downward within the past year; earlier five-star reviews named Lily and Carlos and praised cleanliness and service; recent one-star reviews cite new management, unanswered phones, security failures, maintenance neglect, and deposit disputes.

Praised for
  • friendly and helpful past staff
  • clean community grounds
  • amenities (pool, pet park, fitness center)
  • responsive maintenance
Watch-outs
  • unresponsive current management
  • security issues (package theft, car break-ins)
  • maintenance problems (water leaks, flooding)
  • disrespectful new office staff
  • lock changes without notice
  • unexplained fees and deposit holds
  • towing issues
unresponsive-officemaintenance-slowfriendly-staffpest-problemsmodern-amenities
Think twice if: Management change has coincided with security, maintenance, and communication failures; recent move-outs cite unresolved complaints.

What Reviewers Like

  • pet-friendly community with dedicated park
  • fitness center and pool amenities
  • maintenance worker Carlos earned repeat praise

What to Know Before You Tour

  • Maintenance worker Carlos praised for upkeep
  • Previous office staff member Lily recalled as professional and helpful
  • Water leaks from ceiling flooding kitchens reported multiple times
  • Car break-ins and package theft documented
  • Deposits held without explanation after move-out
  • Lock changes performed for late payment without advance notice

What Stands Out

pet-friendly
Dog park and pet-friendly units praised; security lapses (car break-ins, package theft) undermine safety for pets and owners.

Compare with Nearby Apartments

  • Rated 3.5 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 44% of the businesses in this directory.

How We Scored It

How We Score
Star rating 5
Review volume 83
Review recency 100
Review sentiment 30
Profile completeness 100
Verification 30

Rating Breakdown

5
44
4
4
3
4
2
1
1
27

Location & Contact

Address
4105 S Cockrell Hill Rd, Dallas, TX 75236
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-17:00
Tuesday
09:00-17:00
Wednesday
09:00-17:00
Thursday
09:00-17:00
Friday
09:00-17:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Pet-friendly one and two bedroom apartments for rentTwo laundry care centersPool with sun deckPet parkGrill stationState-of-the-art fitness center

As published by the business on its own website; not independently verified.

Enquire about Casa Hills at Dallas West

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Frequently Asked Questions

Does the complex have a pet park?
Yes; their website lists a dedicated pet park as an amenity.
What happened to staff members like Lily and Carlos?
Older reviews name Lily and Carlos as helpful office and maintenance staff; recent reviews indicate management has changed, and the current office does not answer phones.
Are there water damage issues?
Multiple recent reviews report ceiling leaks that flooded kitchens, with complaints that management did not resolve them.

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Last updated 2026-09-16