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The Atlantic Highland Park

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 494 Google reviews · How we rank ›

3.8(494) 63 composite score See reviews on Google ✓ Google-verified
Affordable Housing
The Atlantic Highland Park
Location
Dallas
Service
Affordable Housing
Reviews
494
Ranking
#113 in Affordable Housing
Best for
Budget-conscious renters near downtown who prioritize staff responsiveness over pristine common areas.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16).

Our Review

Staff warmth stands out: new management and front-office team (Elsy, Shantel, Victoria, Courtney) earn repeated praise for genuine care and responsiveness. Maintenance workers like Antoine and Lee address problems thoughtfully, even outside hours. But the property struggles with cleanliness and safety. Hallways reek of dog urine and feces; bird droppings coat walls; security cameras have been offline; package thefts and car break-ins continue despite a new locker system. Residents report management ignores repeated complaints. For renters prioritizing affordability near downtown and staff kindness, this works. For those who need a consistently clean, secure building, the gap between promised improvements and reality proves costly and frustrating.

Praised for
  • friendly and caring staff
  • quick maintenance response
  • good rent-to-space ratio
  • helpful office team
Watch-outs
  • dirty hallways and stairwells
  • animal waste in common areas
  • security issues (thefts, broken doors)
  • unresponsive to serious problems
  • high fees add up
  • inconsistent maintenance on HVAC
friendly-staffmaintenance-quickmaintenance-slowpest-problemsunresponsive-officeunexpected-feesgreat-value
Best for: Budget-conscious renters near downtown who prioritize staff responsiveness over pristine common areas.
Think twice if: Cleanliness, security, and consistent management response to systemic issues matter to you. Unaddressed hallway odor and recurring theft have discouraged long-term residents.

What Reviewers Like

  • affordable rent for downtown proximity
  • attentive, personable staff
  • quick maintenance response on individual units

What to Know Before You Tour

  • Staff members named for excellence: Elsy, Shantel, Victoria, Courtney (office); Antoine (emergency maintenance); Lee (HVAC); Courtney leads team since recent management changeover
  • Common-area failures: hallway stairwells plagued by dog urine/feces for months; bird droppings on walls; security cameras were offline during peak package theft
  • New locker system for packages implemented; new nightly security crew added; improvements noted but not yet systemic
  • Emergency after-hours maintenance available (Antoine's example)
  • HVAC repair delays documented despite follow-up (one work order closed without work being done)

What Stands Out

Affordable Housing
Good rent-to-square-footage value near downtown, but masked by high monthly fees. Hallway maintenance and security gaps undermine value proposition; staff warmth partially offsets.

Compare with Nearby Apartments

  • Rated 3.8 against a 3.89 average across the 280 affordable housing businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How We Scored It

How We Score
Star rating 20
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating Breakdown

5
311
4
31
3
8
2
24
1
120

Location & Contact

Address
3600 Wheeler St, Dallas, TX 75209
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Frequently Asked Questions

How quickly does maintenance respond to non-emergency requests?
Maintenance is described as quick, timely, and professional for individual unit repairs. After-hours emergency service is available. However, HVAC work orders have been closed without completion, requiring follow-up.
What are the application fees?
One resident reported $350 total ($100 per applicant plus $150 stated as refundable), though the business disputed whether refunds apply. Clarify with management before applying.
What security measures are in place?
A new nightly security crew has been added recently. Package lockers now prevent some theft. However, residents report cars broken into, door locks failing, and security cameras that were previously offline. Garage gates have experienced extended outages.

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Last updated 2026-09-16