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The Atlantic Highland Park

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 490 Google reviews · How we rank ›

3.8(490) 64 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
The Atlantic Highland Park
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
490

What we found

Staff changes have made a real difference in how residents feel heard; maintenance arrives promptly and several named team members earn genuine gratitude. Yet common areas-hallways, stairwells, parking garage-smell consistently of animal waste and go weeks uncleaned, which undermines the luxury promise. Security lapses (broken gates, non-functional cameras, car break-ins, package theft) and aggressive fee structures add friction to what could otherwise be a solid location close to downtown and Dallas Love Field.

Recent management improvements in office responsiveness show the community is aware of problems. However, complaints about deposit refunds, air conditioning failures during triple-digit heat, and the gap between advertised luxury and actual maintenance remain substantial. Tenants who prioritize staff kindness and don't mind common-area issues rate the place highly; those expecting true luxury-level cleanliness and security typically leave disappointed.

Praised for
  • friendly and caring staff
  • quick maintenance response
  • convenient location near downtown
  • good rent-to-space ratio
Watch-outs
  • persistent odors in common areas
  • security and safety gaps
  • high and unexpected fees
  • inconsistent cleanliness
  • security deposit disputes
friendly-staffmaintenance-quickoverpricedpest-problemsunresponsive-officeoutdated-unitsresponsive-managementunexpected-fees
Best for: Tenants who value staff kindness and responsive maintenance over pristine common areas.
Think twice if: Common areas smell persistently of animal waste; security cameras have been non-functional; gates frequently broken; parking-area safety concerns reported.

What's working here

  • staff genuinely responsive to tenant concerns
  • maintenance responds promptly and after-hours
  • walkable to downtown, airport, and entertainment

Read this before you tour

  • Staff members Elsy, Shantel, Victoria, Antoine, Moses, Lee, Jason, and Courtney named as exceptionally helpful in recent reviews.
  • Fire alarm system malfunctions reported, requiring after-hours emergency maintenance.
  • A/C failures during summer heat wave documented; some work orders were closed without resolution until escalated.
  • New package locker system recently implemented to reduce package theft.
  • New nightly security crew recently added.
  • Security cameras confirmed non-functional at time of package-theft complaints; unclear if now operational.
  • Deposit disputes ongoing; residents report receiving expired links to cleaning photo documentation.

What residents say

pet-friendly
Pet-friendly policy in place but dog waste in hallways, stairwells, and parking garage is a recurring complaint; residents cite careless pet owners and inadequate trash infrastructure.

Side by side with nearby options

  • Rated 3.8 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

Why this score

How We Score
Star rating 20
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

The numbers behind the score

5
309
4
31
3
8
2
24
1
118

Contact the property

Address
3600 Wheeler St, Dallas, TX 75209
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsTownhomesResort-style pools24-hour fitness centerBusiness center

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

Enquire about The Atlantic Highland Park

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Questions we get asked

How long does maintenance typically take to respond?
Multiple reviewers report prompt, timely responses. One emergency after-hours air conditioner disconnect was handled within hours. However, some A/C requests were closed without action initially, requiring follow-up.
What pet amenities are available?
The business states the community is pet-friendly, but reviews do not detail specific pet amenities. Common-area odors suggest inadequate facilities or enforcement for pet waste disposal.
Is security available?
A new nightly security crew was recently added. Previously, security cameras were non-functional during periods of package theft and car break-ins. Gate locks have frequently malfunctioned.

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Last updated 2026-08-13