Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
The Barton delivers strong on location and when staff connects with residents, but management transitions have created communication breakdowns that left some applicants without resolution for over a year. Lower Greenville's walkability and a dedicated parking garage are genuine draws; individual staff members like Kendall, Tyler, and Augustine earn consistent praise for responsiveness and maintenance speed. The gap between excellent individual staff and an office that doesn't answer phones or emails remains the core frustration.
Recent shift: Management transition roughly 2 years ago created a sharp drop in communication responsiveness; some recent reviews show recovery under individual staff members like Kendall, but unresolved issues (refunds, unanswered emails) persist for over a year.
Last verified 2026-09-16
As listed on Google.
As published by the business on its own website; not independently verified.
Staff like Amanda earn consistent praise for attentiveness, and the walkable Lower Greenville location appeals to residents. However, recent reviews document severe black mold and water damage that management has ignored for weeks, compounded by long-standing complaints about inadequate parking, poor lease enforcement, and finish-quality shortfalls that undercut the luxury positioning.
Leasing staff, particularly Jeo and Andry, are the consistent highlight: reviewers praise their knowledge, patience, and follow-through during tours and move-ins. The property is well-maintained and the Lower Greenville location is walkable. However, residents report serious operational issues including frequent fire alarm disruptions, basement garage power failures, sealed unit windows limiting ventilation, loose pet policies in common areas, and at least one major scheduling miss that left prospects waiting 30+ minutes with no staff arrival. Price complaints recur, with one reviewer calling it "insane cost." The concerns about basic operations and unit design suggest potential friction between the luxury positioning and actual living conditions, especially for residents signing year-long leases.
Valerie, an office staff member, earns consistent five-star praise for speed and professionalism, and several residents credit the maintenance team with quality work. However, persistent pest problems (bed bugs, roaches, rats), delayed repairs, security failures, and allegations of predatory lease practices and misrepresentation create serious concerns for long-term residents. Recent renovations have not resolved underlying management issues.
Last updated 2026-09-16