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The Borough Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 203 Google reviews · How we rank ›

3.7(203) 63 composite score See reviews on Google ✓ Google-verified
Luxury
The Borough Apartments
Location
Woodhaven, Fort Worth
Service
Luxury
Reviews
203
Ranking
#422 in Luxury
Best for
Renters prioritizing friendly office service and dog adoption; those with budget flexibility may find staffing reliability important.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Staff like Charlene and Jada earn consistent praise for professionalism and going the extra mile on rent issues and leasing. However, systemic problems undermine daily living: water leaks that flood bedrooms, unchecked roach and rat infestations, mold that management has covered up rather than remediated, and repeated office staff changes paired with periods of total communication breakdown. The quiet location and friendly individuals at the desk cannot offset structural failures and maintenance neglect that residents describe as "the worst conditions."

A clear split emerges: residents who interact mainly with the office team report excellent service, while those facing building failures report they are ignored for weeks or months. New management (Charlene, Alyssa) has improved morale since late 2025, but infrastructure problems and office accessibility remain unresolved.

Praised for
  • responsive staff (Charlene, Jada, Alyssa)
  • quiet, pleasant area
  • friendly leasing team
  • quick maintenance response
Watch-outs
  • chronic water leaks and mold
  • pest control failures (roaches, rats)
  • poor communication and office access
  • management turnover and inconsistency
responsive-managementmaintenance-slowpest-problemsquiet-communityfriendly-staffpoor-communication
Best for: Renters prioritizing friendly office service and dog adoption; those with budget flexibility may find staffing reliability important.
Think twice if: Those sensitive to mold, water damage, or pests; residents unable to visit in person for communications; anyone requiring immediate office access on weekends.

What Reviewers Like

  • staff responsiveness on rental and lease matters
  • quiet residential area
  • dog-friendly policy
  • named staff build strong personal relationships

What to Know Before You Tour

  • Staff Charlene, Jada, Alyssa named by residents for professionalism and problem-solving on rent and housing voucher issues
  • Maintenance responds quickly to submitted tickets
  • Multiple water outages with minimal notice (over 10 instances reported by one resident, often one hour or less warning)
  • Mold repeatedly covered up rather than remediated
  • Roaches up to 2 inches reported; no-show pest control visits
  • Three management changes in less than a year as of late 2025
  • Office phone number listed online was disconnected for extended periods
  • Pool non-functional for most of the year due to gate control failure and chemical/structural damage

What Stands Out

Luxury
Praised for beautiful living spaces and leasing experience, but water damage, mold, and pest infestations conflict with luxury positioning.

Compare with Nearby Apartments

  • Rated 3.7 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How We Scored It

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
125
4
12
3
5
2
8
1
53

Location & Contact

Address
5700 Boca Raton Blvd, Fort Worth, TX 76112
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
One bedroom apartmentsTwo bedroom apartmentsCommunity poolClubhouseDog-friendly communityOnsite laundry facilitiesAmple parking

Credentials claimed:HUD ADA

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Is the pool available year-round?
Reviewers report the pool has been non-functional for extended periods due to gate control issues and chemical damage from external use. Recent status not confirmed in inputs.
Do staff answer phone and email during business hours?
Communication has been inconsistent; listed phone numbers have gone disconnected during management transitions. Office is closed weekends. Residents report office access remains a challenge as of late 2025.
Are there dedicated pest control visits?
Residents report pest control was promised but no-shows occurred. Reviewers cite ongoing roach and rat infestations as of recent months.

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Last updated 2026-09-16