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The Borough Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 201 Google reviews · How we rank ›

3.7(201) 63 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
The Borough Apartments
Service
Luxury High-Rise Apartments
Reviews
201

What we found

Staff like Charlene and Jada earn strong praise for responsiveness and professionalism, and the neighbourhood itself is quiet and safe. Yet the property suffers from serious, recurring problems: roaches and rats persist despite promised pest control, water leaks and mold appear repeatedly and worsen after storms, and the office becomes unreachable for months at a time when management changes hands. One tenant reports three flooding incidents in their bedroom alone, with structural concerns ignored. New management shows promise, but a pattern of staff turnover and poor communication undermines trust in long-term stability.

Infrastructure failures compound the frustration. Residents have experienced prolonged outages (AC, gas, electricity) and water shutoffs with little notice. The portal and phone number frequently disconnect, leaving tenants unable to report or follow up on repairs. While leasing staff made strong impressions early on, the revolving-door management style and backlog of deferred maintenance suggest these problems recur faster than they are solved.

Praised for
  • responsive staff by name (Charlene, Jada, Gila Payton)
  • quiet, pleasant area
  • good maintenance response when contacted
  • leasing experience praised
Watch-outs
  • pest control failures, roaches and rats
  • mold and water leaks, inadequate remediation
  • chronic communication breakdowns and disconnected phone
  • multiple management changes, inconsistent service
  • infrastructure failures (AC, gas, electrical, pool)
friendly-staffpoor-communicationmaintenance-slowpest-problemsunresponsive-officequiet-community
Best for: Short-term residents who can build a personal relationship with current management staff.
Think twice if: You need reliable long-term maintenance, stable phone access to the office, or tolerate no pest or water damage. Multiple management turnovers and infrastructure backlog raise concerns about consistency.

What's working here

  • named staff (Charlene, Jada) known for professional follow-through
  • quiet residential area
  • on-site pool and clubhouse
  • dog-friendly community

Read this before you tour

  • Staff: Charlene (Walker), Jada, Gila Payton praised by name for approvals and responsiveness
  • Mold and water leak reports made but not remediated; at least one tenant reports three bedroom floods in one year
  • Pest control promised but not executed; 2-inch roaches reported as of August 2026
  • AC, gas, and electrical outages lasting weeks or months before repair
  • Phone number listed on office and portal has been disconnected for months during management transitions
  • Pool suffered chemical imbalance and gate damage from unauthorized community access; grill area access lost
  • Water shutoffs occur 10+ times per year with one-hour notice or less

What residents say

Luxury High-Rise Apartments
Neighbourhood is quiet and pleasant, but chronic water leaks, mold, pest infestations, and staff turnover undermine luxury positioning.

Side by side with nearby options

  • Rated 3.7 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

Why this score

How We Score
Star rating 15
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

The numbers behind the score

5
123
4
12
3
5
2
8
1
53

Contact the property

Address
5700 Boca Raton Blvd, Fort Worth, TX 76112
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-15:00
Saturday
Closed
Sunday
Closed

As listed on Google.

In their own words

Services listed
One bedroom apartmentsTwo bedroom apartmentsCommunity poolClubhouseDog-friendly communityOnsite laundry facilitiesAmple parking

Credentials claimed:HUD ADA

As published by the business on its own website; not independently verified.

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Questions we get asked

Is the office always open and reachable by phone?
No. Multiple reviews report the phone number is disconnected during management transitions, and the office is closed on weekends. Recent management changes have left the property without accessible contact for weeks.
What is the pest control situation?
Reviews report recurring roaches and rats despite complaints. Staff have promised spraying but tenants report follow-up has not happened; one tenant from August 2026 mentioned seeing 2-inch roaches.
Does the property handle water leaks and mold quickly?
No. One tenant reported three bedroom floods in one year with mold either covered up or left unaddressed. Another reports water shutoffs occur 10+ times per year with minimal warning.

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Last updated 2026-08-13