The Borough Apartments
Staff like Charlene and Jada earn consistent praise for professionalism and going the extra mile on rent issues and leasing. However, systemic problems undermine daily living: water leaks that flood bedrooms, unchecked roach and rat infestations, mold that management has covered up rather than remediated, and repeated office staff changes paired with periods of total communication breakdown. The quiet location and friendly individuals at the desk cannot offset structural failures and maintenance neglect that residents describe as "the worst conditions." A clear split emerges: residents who interact mainly with the office team report excellent service, while those facing building failures report they are ignored for weeks or months. New management (Charlene, Alyssa) has improved morale since late 2025, but infrastructure problems and office accessibility remain unresolved.
