The Borough Apartments
Staff like Charlene and Jada earn strong praise for responsiveness and professionalism, and the neighbourhood itself is quiet and safe. Yet the property suffers from serious, recurring problems: roaches and rats persist despite promised pest control, water leaks and mold appear repeatedly and worsen after storms, and the office becomes unreachable for months at a time when management changes hands. One tenant reports three flooding incidents in their bedroom alone, with structural concerns ignored. New management shows promise, but a pattern of staff turnover and poor communication undermines trust in long-term stability. Infrastructure failures compound the frustration. Residents have experienced prolonged outages (AC, gas, electricity) and water shutoffs with little notice. The portal and phone number frequently disconnect, leaving tenants unable to report or follow up on repairs. While leasing staff made strong impressions early on, the revolving-door management style and backlog of deferred maintenance suggest these problems recur faster than they are solved.
