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The Brookmoore

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 67 Google reviews · How we rank ›

2.7(67) 51 composite score See reviews on Google ✓ Google-verified
Luxury
The Brookmoore
Location
Oak Cliff, Dallas
Service
Luxury
Reviews
67
Ranking
#732 in Luxury

Core details are sourced from this business's Google Business Profile (checked 2026-09-16).

Our Review

Strong personal service from leasing staff like Ms. Jae and Ms. Celeste drew praise, and the property itself underwent visible renovation. Since late 2024 and especially after management changed in early 2025, maintenance collapsed: AC units fail repeatedly, work orders get marked done without repair, water runs too cold or boiling, and roaches persist despite complaints. Residents report the company ignored their issues until city intervention or legal threats forced action. The security team remains responsive, but core habitability problems have destroyed resident satisfaction.

Recent shift: Clear deterioration since late February 2025, accelerating after management changed in early 2025. Pre-2024, leasing staff like Ms. Jae and earlier manager Jorge earned consistent five-star praise; maintenance quality has since collapsed with work orders marked false and AC/water failures ignored.

Praised for
  • friendly leasing staff
  • security responsive
  • modern units
  • clean common areas pre-2025
Watch-outs
  • AC failures and delays
  • maintenance not completing work orders
  • poor water temperature control
  • management change caused decline
  • roach infestation ignored
  • false completion claims on requests
unresponsive-officemaintenance-slowpoor-communicationoutdated-unitsfriendly-staff
Think twice if: Those needing reliable AC and fast maintenance should avoid; recent reviews show work orders left incomplete for weeks.

What Reviewers Like

  • Modern unit finishes
  • Responsive security team
  • Leasing staff personal attention

What to Know Before You Tour

  • Ms. Jae was praised as leasing manager until management transition in early 2025
  • Security team receives repeated praise for quick response
  • AC units fail leaving units at 85 degrees or higher
  • Water issues include low pressure and temperature swings
  • Work orders marked complete without staff visiting
  • Roach complaints ignored by office
  • One resident required city of Dallas intervention to force AC installation
  • Older manager Jorge (2020) credited with quick maintenance fixes

What Stands Out

Luxury
Modern finishes praised but maintenance failures undermine luxury positioning since management change.

Compare with Nearby Apartments

  • Rated 2.7 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 80
Review recency 100
Review sentiment 32
Profile completeness 100
Verification 30

Rating Breakdown

5
25
4
1
3
2
2
4
1
35

Location & Contact

Address
3505 Fawn Valley Dr, Dallas, TX 75224
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
08:30-17:30
Sunday
Closed

As listed on Google.

Enquire about The Brookmoore

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Frequently Asked Questions

Does The Brookmoore charge for parking?
Yes. Residents report paying for both a car sticker and a monthly parking fee.
What happened to maintenance service after I moved in?
Multiple residents report a sharp decline starting in late February 2025, coinciding with a management change. Work orders began getting marked complete without repair visits.
How quickly does security respond?
Security is consistently praised as responsive and timely in recent reviews.

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Last updated 2026-09-16