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The Courtland

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 106 Google reviews · How we rank ›

2.8(106) 52 composite score See reviews on Google ✓ Google-verified
Luxury
The Courtland
Location
Oak Cliff, Dallas
Service
Luxury
Reviews
106
Ranking
#721 in Luxury

Core details are sourced from this business's Google Business Profile (checked 2026-09-16).

Our Review

Life at The Courtland falls short of what residents expect from a luxury complex. Roaches and pest problems persist regardless of cleanliness, AC fails in heat, and hot water disappears for weeks. Most maintenance requests sit unaddressed, and management staff vary widely in responsiveness.

Leasing agents Evonnie, Kee, and Bonnie handle move-in smoothly and stay attentive to tenant issues when contacted. However, the property itself deteriorates through neglect. Unexpected water bills and rent increases tacked to leases create financial frustration on top of the basic maintenance failures that leave units uncomfortably hot and infested.

Praised for
  • fast leasing staff approval and move-in
  • individual staff members attentive to residents
  • security presence on grounds
Watch-outs
  • severe roach and pest infestation
  • AC and heating fail for extended periods
  • hot water outages lasting days or weeks
  • slow or absent maintenance response
  • unexpected fees and water bill additions
  • unprofessional management behavior
maintenance-slowpest-problemsunresponsive-officeunexpected-feesoutdated-unitspoor-communication
Think twice if: Anyone needing reliable AC, pest control, or responsive maintenance should look elsewhere; roach infestations and multi-week hot water outages are reported repeatedly.

What Reviewers Like

  • Fast leasing approval and move-in (within 3 days reported)
  • Named leasing staff (Evonnie, Kee, Bonnie) praised for attentiveness

What to Know Before You Tour

  • Leasing agents Evonnie, Kee, and Bonnie noted for fast approvals and responsiveness
  • AC temperatures maintained at 78 degrees despite resident complaints
  • Hot water outages lasting up to two weeks
  • Roach infestations persist after treatment
  • Unexpected water bills and rent increases applied retroactively
  • Maintenance response time described as slow or absent

What Stands Out

Luxury
Leasing staff deliver fast approvals and friendly move-in, but building itself fails on habitability: pest control, climate, plumbing, and maintenance response lag far behind luxury standards.

Compare with Nearby Apartments

  • Rated 2.8 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 50% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 88
Review recency 100
Review sentiment 29
Profile completeness 100
Verification 30

Rating Breakdown

5
40
4
6
3
7
2
2
1
51

Location & Contact

Address
3504 Fawn Valley Dr, Dallas, TX 75224
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
11:00-17:00
Tuesday
11:00-17:00
Wednesday
11:00-17:00
Thursday
11:00-17:00
Friday
11:00-17:00
Saturday
11:00-17:00
Sunday
Closed

As listed on Google.

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Frequently Asked Questions

How long does approval and move-in take?
One reviewer reported leasing agent Evonnie approved their application and had a unit ready within 3 days.
What maintenance issues do reviewers report most?
Roach infestations, AC failures (units cooling only to 78 degrees in summer), and hot water outages lasting days or weeks are the most frequent complaints.

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Last updated 2026-09-16