DFW Multifamily Property Directory
Menu
Start Your Search Call

The Cassidy at Western Hills

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 810 Google reviews · How we rank ›

4.4(810) 79 composite score See reviews on Google ✓ Google-verified
Affordable HousingLuxury
The Cassidy at Western Hills
Location
Fort Worth
Services
Affordable Housing, Luxury
Reviews
810
Ranking
#23 in Affordable Housing
Best for
First-time renters seeking patient, flexible leasing staff and affordable options in a pet-friendly, secure setting.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-21.

Our Review

Office staff, particularly Natalie and Jannet, earn consistent praise for patience and willingness to work through applications and leases with prospective tenants. The property offers affordable rents, spacious layouts, pools, and strong lighting and security for the area near I-30 and Highway 820.

Downsides emerge around maintenance responsiveness. New hardwood floors have significantly increased noise transmission between units, while stove failures, A/C issues, and plumbing problems have dragged on without clear timelines or rent relief. Communication gaps persist despite friendly desk staff, leaving some residents frustrated about the gap between leasing promises and living experience.

Praised for
  • friendly and helpful leasing staff
  • smooth touring and application process
  • affordable pricing
  • well-lit and secure grounds
  • spacious units with good amenities
Watch-outs
  • hardwood floor noise between units
  • slow maintenance response on major issues
  • poor communication from office on follow-ups
  • move-in day delays
  • extended wait for appliance repairs
friendly-staffresponsive-managementgreat-valuesecure-parkingmodern-amenitiesmaintenance-slow
Best for: First-time renters seeking patient, flexible leasing staff and affordable options in a pet-friendly, secure setting.
Think twice if: Sound-sensitive residents should ask about soundproofing under hardwood floors; expect slow maintenance response on major appliance failures.

What Reviewers Like

  • named leasing staff (Natalie, Jannet) known for flexibility and patience
  • affordable rates relative to area
  • well-lit, secure grounds with on-site amenities
  • pet-friendly with resort-style pools

What to Know Before You Tour

  • Natalie and Jannet named as exceptionally patient leasing agents; Jannet helps applicants without appointments
  • Recent hardwood floor installations have increased noise between units significantly
  • Maintenance delays documented: A/C repaired over multiple days, stove fire unresolved for approximately one month with no rent concession
  • Apartment sizes mentioned: 1,040 sq ft referenced; some units include washer/dryer hookups and fireplaces
  • Pet-friendly; complex is well-lit with security cameras and police presence nearby

What Stands Out

Affordable Housing
Reviewers confirm affordable rents and flexible leases (6-12 months), though one resident found a special move-in offer complicated.
pet-friendly
Pet-friendly designation confirmed; one reviewer notes regularly walking dogs late at night in well-lit complex without issue.

Compare with Nearby Apartments

  • Rated 4.4 against a 3.89 average across the 280 affordable housing businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How We Scored It

How We Score
Star rating 59
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating Breakdown

5
623
4
58
3
28
2
13
1
88

Location & Contact

Address
8950 N Normandale St, Fort Worth, TX 76116
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartmentsstudio apartmentspet-friendly housingresort-style swimming poolsbusiness centeron-site laundry

As published by the business on its own website; not independently verified.

Enquire about The Cassidy at Western Hills

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to The Cassidy at Western Hills. We only share your details with providers relevant to your request.

Frequently Asked Questions

What lease terms does The Cassidy offer?
Leases range from 6-12 months, with the option to upgrade to a larger unit after your first 6 months.
Is the complex pet-friendly?
Yes, pets are allowed. The grounds are well-lit for evening walks, though one reviewer noted occasional dog waste left in common areas.
What happens if maintenance is needed on a weekend?
According to one resident's experience, maintenance does not work weekends, and non-emergency issues are not addressed until weekdays.

Similar apartment complexes nearby

Wind River Apartments
80

Wind River Apartments

4.2(247)✓ Google-verified

Residents consistently experience attentive, patient management who handle leasing, account questions, and long-term issues without frustration. The community feels clean and quiet, with staff named Kim, Perla, and Margarita earning repeated praise for taking time with tenants from move-in through lease renewal. Staff resolve account disputes from years ago, guide residents on payment systems, and make first-time renters feel at ease. The complex operates as a stable home for multi-year stays and accommodates pets. Reviewers most often mention the office team's willingness to help rather than specific property features.

Luxury
View profile
Mira Monte Apartments
51 low data

Mira Monte Apartments

2.8(85)

Mira Monte's 2.8-star rating reflects serious maintenance lapses and tenant conflict. Water damage, pests, and broken pipes recur across complaints; management disputes responsibility rather than help residents. A newer ownership mentioned three years ago promised turnaround, but recent reviews show structural problems persist and staff remain unresponsive to concerns.

Luxury
View profile
Western Hills Apartments
54 low data

Western Hills Apartments

4.1(56)✓ Google-verified

Strong maintenance response and calm grounds attract praise, but leasing office communication breaks down: callers report rudeness, staff confusion over apartment terminology, and lease renewal paperwork lost for months. Older complaints allege racial discrimination and theft, though recent reviews focus on operational inconsistency rather than past conduct.

Luxury
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-16