
The Cassidy at Western Hills
Office staff, particularly Natalie and Jannet, earn consistent praise for patience and willingness to work through applications and leases with prospective tenants. The property offers affordable rents, spacious layouts, pools, and strong lighting and security for the area near I-30 and Highway 820. Downsides emerge around maintenance responsiveness. New hardwood floors have significantly increased noise transmission between units, while stove failures, A/C issues, and plumbing problems have dragged on without clear timelines or rent relief. Communication gaps persist despite friendly desk staff, leaving some residents frustrated about the gap between leasing promises and living experience.

