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The Griffin Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 210 Google reviews · How we rank ›

3.9(210) 66 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
The Griffin Apartments
Service
Luxury High-Rise Apartments
Reviews
210

What we found

Strong personalities on the leasing and maintenance teams earned multiple five-star mentions, but The Griffin's systems fail residents systematically. Move-in conditions are often filthy, with roaches and mold documented across reviews. AC units go unfixed for months, windows and doors lack proper insulation, and the office phone and email simply do not work. Several tenants report the complex withheld deposits under disputed circumstances and ignored requests for itemized charges.

Angel, the maintenance supervisor, and Christina, a leasing agent, have built genuine loyalty when problems reach them directly. But the infrastructure forces residents to physically visit the office during posted hours (which still may be closed). Newcomers often find units not shown before lease signing, with broken appliances and pest infestations on day one. Long-term residents face a trade-off: supportive staff against chronic unresolved infrastructure and billing puzzles.

Praised for
  • Staff professionalism (Christina, Angel)
  • Safe, well-kept environment when maintained
  • Quick, skilled maintenance when engaged
Watch-outs
  • Maintenance delays and incomplete repairs
  • Dirty move-in units (roaches, mold, debris)
  • Unresponsive office and broken communication systems
  • Unethical deposit practices and confusing billing
responsive-managementpoor-communicationmaintenance-slowmaintenance-quickunresponsive-officefriendly-staffunexpected-fees
Best for: Applicants willing to advocate for themselves and visit the office in person; not suitable for remote communication needs.
Think twice if: Move-in inspection process is opaque (units not shown before lease signing). Office communication fails via phone and email. Maintenance backlogs can stretch months. Deposit disputes and billing confusion reported repeatedly.

What's working here

  • Staff go above and beyond when engaged (Angel replaced entire AC unit, Christina praised for leasing support)
  • Gated community with security focus
  • On-site management responsive in person

Read this before you tour

  • Angel (maintenance supervisor): praised for AC replacement and multi-unit repairs, knowledgeable and professional
  • Christina Palomo (leasing staff): consistently mentioned for helpfulness and professional demeanor
  • Move-in unit conditions: roaches, mold, broken appliances (fridges, dishwashers, drawers), dirty walls and floors documented at check-in
  • AC issues: wiring misconfigurations caused months of on-and-off failures; window/door insulation gaps reported across multiple units
  • Communication failures: AI phone system routes to voicemail; email described as 'blackhole'; self-guided tour code boxes broken; posted office hours not honored
  • Maintenance timelines: repairs delayed 2-3 months from initial request; code enforcement violations documented but not addressed during tenancy

What residents say

Luxury High-Rise Apartments
Gated security and on-site management praised, but delayed repairs, dirty move-ins, and unresponsive office undermine luxury positioning

Side by side with nearby options

  • Rated 3.9 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

Why this score

How We Score
Star rating 27
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

The numbers behind the score

5
139
4
9
3
8
2
5
1
49

Contact the property

Address
7040 John T White Rd, Fort Worth, TX 76120
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1 & 2 bedroom apartmentsWood-style floorsDishwasherPrivate patio or balconySwimming poolPet-friendlyFireplace (optional)On-site management

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

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Questions we get asked

Can I tour the apartment before signing the lease?
Reviewers report units were not shown before lease signing. One reviewer was unable to take a self-guided tour because the code box was broken and the office did not answer the phone.
How quickly do maintenance requests get completed?
Timeline varies widely. AC issues took several months to resolve; other broken appliances (fridges, dishwashers, drawers) were reported still unrepaired after 12+ days. Angel, the maintenance supervisor, has been praised for prompt replacements when requests reach him directly.
What is the office availability and how can I reach them?
Posted hours are 7 days a week, but reviewers report the office is frequently closed during stated hours. Phone calls route to an AI voicemail system that does not connect to staff. Email responses are rare. Visiting in person is the most reliable method.

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Last updated 2026-08-13