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The Hub at Chisholm Trail

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 360 Google reviews · How we rank ›

3.5(360) 60 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
The Hub at Chisholm Trail
Service
Luxury High-Rise Apartments
Reviews
360

What we found

Leasing staff, particularly James Parker, earn consistent praise for patience and responsiveness during apartment applications. New management has begun addressing property conditions, but maintenance remains sluggish: residents report unpainted units, broken fixtures, roach problems, and requests that vanish into thin air. Phone lines stay unreachable, and office coordination has fumbled lease delivery and apartment assignment.

Most recent positive reviews reflect improved leasing-side service. Serious concerns persist around maintenance follow-through, pest control frequency, and back-office responsiveness for current residents.

Praised for
  • James Parker's leasing assistance
  • responsive, patient staff during application
  • recent management team effort to improve property
  • convenient location
Watch-outs
  • maintenance requests ignored or delayed
  • pest control inadequate (roaches)
  • phone lines unresponsive
  • office communication breakdown during lease process
friendly-staffmaintenance-slowpest-problemspoor-communication
Best for: Renters prioritizing a smooth leasing conversation and willing to accept maintenance delays.
Think twice if: Concerned about slow maintenance turnaround, pest control, or need reliable phone access and office coordination.

What's working here

  • James Parker provides attentive, patient leasing support
  • gated community with pool and fitness center
  • recent management commits to property cleanup

Read this before you tour

  • James Parker, leasing associate, praised across 11 reviews for responsiveness and patience
  • Terrie in management noted for patience and follow-up
  • Maintenance crew observed working regularly, but work orders reportedly don't result in completion
  • Leasing office directed residents to AI chatbot (Ella) instead of resolving issues
  • Phone lines inaccessible; residents report 20+ unanswered calls in one week

What residents say

Luxury High-Rise Apartments
Leasing process praised for staff attention; resident maintenance and office follow-through criticized.

Side by side with nearby options

  • Rated 3.5 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

Why this score

How We Score
Star rating 2
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
202
4
18
3
11
2
13
1
116

Contact the property

Address
6401 Hulen Bend Blvd, Fort Worth, TX 76132
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1 bedroom apartments2 bedroom apartmentsfitness centerswimming poolbarbecue grilling areapicnic areagated community

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

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Questions we get asked

How do I reach the leasing office by phone?
Multiple phone numbers are listed online, but recent reviews report calls go unanswered; residents recommend asking for James Parker in person or visiting the office directly.
Are maintenance requests addressed quickly?
Recent reviews report significant delays; one resident waited months for apartment painting and light repairs, with requests reportedly vanishing without follow-up.

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Last updated 2026-08-13