Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.
Opinions split sharply at The Madeleine. Some residents praise maintenance workers like Dwayne and James for reliability and personal attention, and early interactions at the leasing office can feel welcoming. But the property itself is struggling: residents report chronic parking chaos, water outages, pest control that never arrives, mold growing in HVAC systems, trash piling up, and a leasing office that ignores follow-up calls and adds mysterious fees. Neighbor problems go unaddressed. The divide suggests a property where individual staff effort cannot overcome systemic management failures.
Multiple residents indicate a pattern of unfulfilled promises and deteriorating conditions. One parent documented moisture and suspected mold affecting her infant's health after months of ignored maintenance requests. Another noted the complex appears to treat long-term residents differently, with some parking directly outside their units while others walk half a mile. Reviewers explicitly question whether management discriminates based on neighborhood or tenure.
Last verified 2026-09-16
As listed on Google.
Credentials claimed:Equal Opportunity Housing, Handicap Friendly
As published by the business on its own website; not independently verified.
Experiences hinge sharply on when you moved in. Residents who encountered newer management praise fast maintenance and attentive office staff (Amparo and Liddy named). Earlier tenants faced roach infestations despite paying pest fees, water billing inconsistencies, and harassment from office staff. Safety breaches and vendor payment issues emerge in reports.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Five-star reviewers praise the grounds, quiet setting, and staff professionalism, with particular mention of responsive management handling maintenance quickly and making residents feel welcomed. One-star reviewers describe a property plagued by roach infestations, months-long repair backlogs (oven parts, AC units), water shutoffs without notice, and broken security features, compounded by what they characterize as retaliation when complaints escalate. The same manager's name appears in both glowing and scathing reviews, suggesting a polarizing figure or possible recent staff turnover. Long-time residents report the complex was nicer before the current management; newer arrivals tell of pest problems upon move-in, unresolved mold and AC failures, and staffing that avoids commitments. Security concerns include monthly car break-ins, stolen mail, and a gate described as perpetually "coming soon."
Last updated 2026-09-16