31 low data
The muse apartments
3.0(2)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury
- Location
- Oak Cliff, Dallas
- Service
- Luxury
- Reviews
- 684
- Ranking
- #666 in Luxury
Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.
Our Review
Residents consistently praise specific staff members-particularly Manuela, Sarai, and Aurelio-for attentiveness and going beyond expectations, and some cite peaceful surroundings and convenient parking. Yet overwhelming complaints center on broken maintenance cycles (leaks repaired only to fail again, peeling tub re-finishes), non-functional office phones, widespread billing portal errors charging tenants for months they don't owe, inadequate Spanish-English staffing coordination, unresolved security breaches, and glacial response to emergencies like non-cooling air conditioning in peak summer.
System-level failures undermine staff goodwill: the property refuses restroom access to prospective tenants, office staff lock doors during business hours, deposit disputes drag on unpaid beyond Texas law timelines, and maintenance problems cascade without resolution despite multiple work orders. A tenant left after initially negotiating the exterior quality for advertised pricing, only to discover hidden monthly fees totaling $430 more than promised.
Praised for
- courteous individual staff members
- quick maintenance turnaround for some repairs
- quiet community with good parking
Watch-outs
- repeated maintenance failures and incomplete repairs
- poor phone communication and office access
- billing system errors and deposit disputes
- pest and security problems
- slow response on urgent issues like AC
unresponsive-officemaintenance-slowpoor-communicationfriendly-staffquiet-communitysecure-parking
Think twice if: Those needing reliable phone access to management, residents with urgent AC or plumbing problems, or tenants expecting timely deposit refunds should explore alternatives.
What Reviewers Like
- dedicated staff members known by name
- same-day or next-day maintenance turnaround for some repairs
- pet-friendly policy
What to Know Before You Tour
- Manuela, Sarai, Rebeca, and Aurelio named in positive reviews for responsiveness and professionalism
- Aurelio completed oven repair same day after work order
- office phone lines frequently hang up or do not connect
- billing system error affected hundreds of tenants simultaneously
- prospective tenant quoted 3-bedroom at $1350 but full move-in cost $1780 including utilities
- AC complaint filed Wednesday, promised fix by Monday despite tenant discomfort
- office staff refused restroom access to potential applicant with emergency need
- lease violation dispute: tenant billed 43 days post-move-out despite proper notice, deposit withheld without itemization
What Stands Out
- Luxury
- despite luxury positioning, reviews cite pest infestation, mold, cracked tiles, peeling paint and tub re-finishes, and inconsistent quality favoring vacant units over occupied ones
Compare with Nearby Apartments
- Rated 2.7 against a 3.85 average across the 883 luxury businesses listed here.
- Has more Google reviews than 100% of the businesses in this directory.
How We Scored It
How We Score Star rating 0
Review volume 100
Review recency 100
Review sentiment 31
Profile completeness 100
Verification 30
Rating Breakdown
5
244
4
39
3
35
2
25
1
341
Location & Contact
- Phone
- +1346-559-2150
- Address
- 3035 W Pentagon Pkwy, Dallas, TX 75233
Last verified 2026-09-16
Leasing Office Hours
- Monday
- 08:30-17:30
- Tuesday
- 08:30-17:30
- Wednesday
- 08:30-17:30
- Thursday
- 08:30-17:30
- Friday
- 08:30-17:30
- Saturday
- 10:00-17:00
- Sunday
- Closed
As listed on Google.
Amenities & Property Details
Services listed
Studio apartmentsOne bedroom apartmentsTwo bedroom apartmentsThree bedroom apartmentsPet-friendlyFitness centerClothes care centers24-hour emergency maintenance
As published by the business on its own website; not independently verified.
Frequently Asked Questions
- What's included in the rent, and are there hidden fees?
- Advertised prices online do not include utilities (electric, water), pest control, and trash, which can add $400 or more to monthly costs. Get a detailed breakdown before committing.
- How do I reach the office or report a maintenance issue?
- Multiple phone numbers listed on Google do not work reliably; the office frequently cannot be reached by phone. Tenants report visiting in person as necessary but note office doors are sometimes locked during business hours.
- How quickly do maintenance repairs get completed?
- Turnaround varies widely. Some repairs (oven, vehicle registration help) are completed the next day; others (leaks, AC, window locks, hot water knobs) have been delayed for months with multiple incomplete attempts and parts that do not arrive.
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