31 low data
The muse apartments
3.0(2)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury
- Location
- Oak Cliff, Dallas
- Service
- Luxury
- Reviews
- 206
- Ranking
- #537 in Luxury
- Best for
- residents seeking improved management responsiveness and maintenance attention
Core details are sourced from this business's Google Business Profile (checked 2026-09-16).
Our Review
Westwood has undergone a marked turnaround under new management. Residents praise the current team's responsiveness to maintenance requests and friendliness, with long-standing issues like broken stoves finally getting fixed. Pest problems and non-functional laundry remain concerns that persist despite improvements.
Praised for
- new management responsive to repairs
- friendly and caring staff
- maintenance issues resolved efficiently
Watch-outs
- pest problems (cockroaches)
- laundry equipment broken
- poor conditions under previous management
responsive-managementmaintenance-quickfriendly-staffpest-problems
Best for: residents seeking improved management responsiveness and maintenance attention
Think twice if: pest control and laundry maintenance remain unresolved issues worth confirming before move-in
What Reviewers Like
- responsive management team
- efficient maintenance resolution
- friendly staff
What to Know Before You Tour
- New management team credited with improving maintenance turnaround
- Sandra and Priscilla named as helpful staff members
- Stove repair completed after resident had only one working burner long-term
- Laundry area equipment remains non-functional
- Back lighting repairs in progress
What Stands Out
- Luxury
- Recent management overhaul has boosted maintenance responsiveness and staff care, though pest and laundry issues persist.
Compare with Nearby Apartments
- Rated 3.3 against a 3.85 average across the 883 luxury businesses listed here.
- Has more Google reviews than 75% of the businesses in this directory.
How We Scored It
How We Score Star rating 0
Review volume 100
Review recency 97
Review sentiment 48
Profile completeness 100
Verification 30
Rating Breakdown
5
94
4
21
3
17
2
11
1
63
Location & Contact
- Phone
- +1214-337-4722
- Address
- 3064 Spruce Valley Ln, Dallas, TX 75233
Last verified 2026-09-16
Leasing Office Hours
- Monday
- 08:30-17:00
- Tuesday
- 08:30-17:00
- Wednesday
- 08:30-17:00
- Thursday
- 08:30-17:00
- Friday
- 08:30-17:00
- Saturday
- 10:00-14:00
- Sunday
- Closed
As listed on Google.
Frequently Asked Questions
- Has management changed recently?
- Yes. New management has taken over within the past year and residents report significant improvements in maintenance response and staff friendliness.
- How responsive is maintenance to repair requests?
- Recent reviews praise quick resolution of issues like stove repairs; however, laundry equipment and pest problems remain ongoing.
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Agave Azul on Boulder
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Reviewers consistently highlight manager Stephanie's attentiveness and the property's cleanliness, with many tenants naming her and maintenance technician Jose as standouts. However, a minority report serious maintenance gaps including pest infestations, parking lot deterioration, and unresolved repairs inside units.
Luxury
55
The Muse Apartments
2.7(684)✓ Google-verified
Residents consistently praise specific staff members-particularly Manuela, Sarai, and Aurelio-for attentiveness and going beyond expectations, and some cite peaceful surroundings and convenient parking. Yet overwhelming complaints center on broken maintenance cycles (leaks repaired only to fail again, peeling tub re-finishes), non-functional office phones, widespread billing portal errors charging tenants for months they don't owe, inadequate Spanish-English staffing coordination, unresolved security breaches, and glacial response to emergencies like non-cooling air conditioning in peak summer. System-level failures undermine staff goodwill: the property refuses restroom access to prospective tenants, office staff lock doors during business hours, deposit disputes drag on unpaid beyond Texas law timelines, and maintenance problems cascade without resolution despite multiple work orders. A tenant left after initially negotiating the exterior quality for advertised pricing, only to discover hidden monthly fees totaling $430 more than promised.
Luxury