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The Sophia Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 401 Google reviews · How we rank ›

3.2(401) 59 composite score See reviews on Google ✓ Google-verified
Affordable Housing
The Sophia Apartments
Location
Dallas
Service
Affordable Housing
Reviews
401
Ranking
#154 in Affordable Housing
Best for
Budget-conscious renters who can advocate for themselves and tolerate unpredictable office response times.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Sophia Apartments splits sharply along one fault line: certain staff members, particularly maintenance technician Iván Reyes, earn high praise for quick and professional work, yet office communication and management responsiveness remain serious pain points for many residents. The complex offers affordable rents in the Medical District area, but renters consistently report long waits for repairs, voicemail systems that go unanswered, and instances of mold, rats, and damaged fixtures left unresolved for weeks or longer.

Residents who encounter Lisa Marie or other proactive staff describe genuine care and swift follow-through; those dealing with office staff encounter dismissal and billing errors that have led to collection actions against departed tenants. The gap between frontline maintenance talent and back-office dysfunction creates an unpredictable living experience where your satisfaction depends heavily on which staff member you reach and how persistent you can be.

Praised for
  • standout maintenance staff (especially Iván Reyes)
  • responsive individual staff members
  • spacious units
  • affordable pricing
  • good neighbors
Watch-outs
  • slow or nonexistent maintenance response
  • unreachable office by phone
  • pest and mold issues
  • management inconsistency and poor communication
  • billing disputes and collections action
responsive-managementpoor-communicationmaintenance-quickmaintenance-slowpest-problemsfriendly-staffunresponsive-office
Best for: Budget-conscious renters who can advocate for themselves and tolerate unpredictable office response times.
Think twice if: Expect long waits to reach the office; verify maintenance responses in writing and escalate unresolved issues quickly before moving out.

What Reviewers Like

  • Iván Reyes praised for fast, quality maintenance work
  • affordable rents in Medical District location
  • friendly leasing and office staff on best days
  • spacious units

What to Know Before You Tour

  • Iván Reyes (maintenance technician) consistently praised for fast, correct repairs
  • Lisa Marie (office staff) noted for swift community communication and follow-through
  • Azarel and Pablo also mentioned for helpfulness
  • Residents report mold, rats, burst pipes, and bathroom damage left unrepaired for weeks
  • Voicemail system remains unconfigured or unanswered
  • One former resident moved to collections after manager claimed no forwarding address was provided, despite resident submitting it

What Stands Out

Affordable Housing
Affordable rents attract residents, but inconsistent maintenance response and office communication undermine the value proposition for many.

Compare with Nearby Apartments

  • Rated 3.2 against a 3.89 average across the 280 affordable housing businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
182
4
34
3
24
2
20
1
141

Location & Contact

Address
3156 Hudnall St, Dallas, TX 75235
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Studio apartments1 bedroom apartments2 bedroom apartments3 bedroom apartmentsPet-friendly housingResort-style swimming poolBBQ grilling areaBusiness center

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

How quickly does maintenance respond?
Response times vary widely. Iván Reyes is noted for fast repairs, but some residents report waits of weeks for issues like mold, pest infestations, and broken plumbing. One resident waited a full week for bathroom repairs while inhaling fumes from exposed walls.
Can I reach the office by phone?
No. Reviewers report the voicemail system is unconfigured or unanswered despite calling at different times throughout the day. Contact in person or by email if possible.
Is there a pet-friendly option?
Yes. The business website lists pet-friendly housing among its services.

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Last updated 2026-09-16