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The Statler Residences

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 324 Google reviews · How we rank ›

4.4(324) 74 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Apartments
The Statler Residences
Service
Luxury High-Rise Apartments
Reviews
324

What we found

Guests arriving to tour love Tacoby's knowledge and the historic building, but residents report a stark gap between marketing and reality. Water shutdowns, broken elevators, AC failures, and slow work-order responses plague daily life; one resident endured thirteen water outages and four months without repairs to water-damaged walls. The leasing office mishandles applications, reversing approvals and keeping deposits. Staff like Tacoby and front-desk workers Tahj and Luis genuinely help, but outside this core group, management feels distant.

Maintenance delays are the worst offender. Getting a work order addressed can take anywhere from days to weeks, forcing residents into frustration before renewal time. The property markets "luxury" downtown living with public-facing restaurants and bars, but without reliable building systems or timely repairs, even the concierge charm wears thin. Current residents warn prospective renters to ask existing tenants before signing.

Praised for
  • standout leasing agent (Tacoby)
  • historic downtown location
  • front desk staff warmth (Tahj, Luis)
  • helpful concierge service
Watch-outs
  • slow or absent maintenance response
  • unreliable HVAC and elevator systems
  • unresponsive leasing office after approval
  • application process issues and fee retention
responsive-managementmaintenance-slowfriendly-staffunresponsive-officeoutdated-units
Best for: Professionals wanting a historic downtown address willing to tolerate infrastructure limits and manage maintenance proactively.
Think twice if: Relocating for work or needing reliable AC, elevators, and water; leasing staff may reverse approvals and withhold deposits even after initial approval.

What's working here

  • Historic downtown Dallas location
  • Attentive leasing agent Tacoby
  • Concierge and key front-desk staff genuinely helpful

Read this before you tour

  • Tacoby (leasing agent) consistently praised for knowledge and personal service
  • Tahj and Luis (front desk) noted as genuinely helpful
  • Assistant Manager Valencia Reyna involved in application reversals and deposit disputes
  • Water shut off 13 times in one resident's year
  • Elevators down multiple times monthly; only one of three functional on some dates
  • HVAC issues recurring monthly for some residents
  • Water-damaged walls left unrepaired for four months
  • Power outage affected all units, hotel side charged $50 deposit for temporary stays

What residents say

Luxury High-Rise Apartments
Marketed as luxury but system failures, slow maintenance, and unresponsive leasing undermine the promise.
furnished-corporate
Furnished units available; leasing process praised by touring guests but troubled after move-in by application reversals and deposit retention.
pet-friendly
Pet-friendly housing offered; no complaints or praise specific to pet amenities in reviews.

Side by side with nearby options

  • Rated 4.4 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

Why this score

How We Score
Star rating 58
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
262
4
12
3
2
2
5
1
43

Contact the property

Address
1919 Jackson St, Dallas, TX 75201
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Luxury apartmentsPet-friendly housingFurnished residences

As published by the business on its own website; not independently verified.

Enquire about The Statler Residences

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Questions we get asked

Who is the best leasing agent to ask for?
Tacoby is consistently praised by guests and applicants for knowledge, responsiveness, and personal attention.
How long do work orders typically take?
Residents report unpredictable timelines: some resolved in days, others take over a month. Maintenance delays are a common frustration.
What happened when the power went out building-wide?
The building offered 50 hotel-side spots and charged residents a $50 deposit before they could use temporary lodging.

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Last updated 2026-08-13