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The Statler Residences

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 329 Google reviews · How we rank ›

4.3(329) 71 composite score See reviews on Google ✓ Google-verified
Luxury
The Statler Residences
Location
Dallas Downtown Historic District, Dallas
Service
Luxury
Reviews
329
Ranking
#218 in Luxury
Best for
Prospective residents drawn to downtown location and luxury branding who prioritize leasing experience and staff relationships.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Tour experience and leasing staff receive consistent praise, but resident satisfaction drops sharply after move-in. Maintenance requests frequently go unaddressed or take weeks; elevators fail regularly; HVAC problems recur monthly; and water damage in walls has sat unrepaired for months. Security deposit handling has frustrated recent departures through delays, errors, and poor communication. Staff quality varies widely by role: some front-desk and leasing team members are exceptionally helpful, while management responsiveness has deteriorated since a recent leadership change.

Praised for
  • knowledgeable leasing staff (Tacoby, Eric)
  • welcoming tour experience
  • concierge professionalism
  • downtown historic location
Watch-outs
  • maintenance slow or ignored
  • elevator failures and out of service
  • unresponsive management after transition
  • HVAC and climate control failures
  • security deposit delays and errors
  • poor customer service consistency
  • complex application process and reversals
responsive-managementmaintenance-slowunresponsive-officeoutdated-unitsfriendly-staff
Best for: Prospective residents drawn to downtown location and luxury branding who prioritize leasing experience and staff relationships.
Think twice if: Current residents report chronic elevator outages, slow maintenance response, recurring HVAC failures, and inconsistent management communication-especially after recent leadership transition.

What Reviewers Like

  • exceptional leasing staff like Tacoby
  • historic downtown location
  • concierge and front desk standouts (Tahj, Luis)

What to Know Before You Tour

  • Tacoby noted multiple times as exemplary leasing staff
  • Management change has led to decline in responsiveness
  • Elevators: building has three; frequently only one working
  • Water shut-offs: 13 times in one year per resident
  • HVAC issues: 5 separate failures cited; recurring monthly problems
  • Water-damaged walls: unrepaired for nearly four months across multiple floors and units
  • Package lockers absent; deliveries held by concierge availability
  • Security deposits: errors in checks, 30+ day delays in returns

What Stands Out

Luxury
Marketed as luxury, but residents report chronic infrastructure failures, slow maintenance, and inconsistent service quality post-management transition.

Compare with Nearby Apartments

  • Rated 4.3 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How We Scored It

How We Score
Star rating 51
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating Breakdown

5
263
4
12
3
2
2
5
1
47

Location & Contact

Address
1919 Jackson St, Dallas, TX 75201
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Luxury apartmentsPet-friendly housingFurnished residences

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

What happened with the recent management change?
A new management team took over and responsiveness to resident requests and tenant communications has declined significantly according to reviews, though the timing is not specified.
Are there package lockers for deliveries?
No. Deliveries are held and managed by the concierge based on availability, which creates dependency on staff schedule.
How reliable is maintenance response?
Highly variable. Residents report work orders addressed anywhere from a few days to over a month, with some requests going unaddressed entirely.

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Last updated 2026-09-16