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The Uptown

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 216 Google reviews · How we rank ›

4.1(216) 69 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury
The Uptown
Location
Cityplace, Dallas
Service
Luxury
Reviews
216
Ranking
#268 in Luxury
Best for
Professionals prioritizing location and leasing-office experience over recent infrastructure reliability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Leasing staff Alisha and Brandi earn consistent praise for warmth and responsiveness during tours and move-in, while maintenance worker Joshua stands out for helpfulness. Yet the complex struggles with serious physical maintenance failures: an elevator in one building sat broken for a year, garage security gates malfunctioned for nearly a year, and residents report multiple car break-ins. Long-standing communication gaps and delayed repairs have created trust issues, with some tenants questioning whether promised modernization projects will happen.

The location near Uptown retail and Katy Trail appeals to those prioritizing walkability and security amenities (resort pool, fitness center, pet services). However, prospective renters should verify current repair timelines and security gate status before signing, as infrastructure reliability concerns appear systemic rather than isolated.

Praised for
  • leasing staff responsive and flexible
  • maintenance team goes beyond expectations
  • convenient location and retail
  • staff advocacy for residents
Watch-outs
  • elevator and gate repairs delayed months
  • security breaches and car break-ins
  • poor building cleanliness
  • management communication gaps and evasiveness
responsive-managementmaintenance-slowfriendly-staff
Best for: Professionals prioritizing location and leasing-office experience over recent infrastructure reliability.
Think twice if: Security and elevator access have faced extended outages; confirm current repair status and gate functionality before committing.

What Reviewers Like

  • Leasing staff known by name for flexibility and responsiveness
  • Maintenance team goes beyond standard requests
  • Prime Uptown location with retail walkability

What to Know Before You Tour

  • Joshua (maintenance) praised for going beyond job duties
  • Alisha and Brandi (leasing) consistently named by residents
  • One elevator in Lofts building down for over a year, announcement of 4-month modernization with no clear start date
  • Garage gates broken for nearly a year, multiple car break-ins reported September onwards
  • Some residents report gag order with $100 monthly discount not to post about elevator outage

What Stands Out

Luxury
Leasing and initial experience praised; infrastructure maintenance failures (elevator, security gates) and security breaches undermine luxury positioning.

Compare with Nearby Apartments

  • Rated 4.1 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

How We Scored It

How We Score
Star rating 38
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
158
4
9
3
5
2
10
1
34

Location & Contact

Address
3636 McKinney Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:30-18:00
Friday
10:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
1-2 bedroom apartmentspet exercise areaYappy Hours dog social eventsdog groomingresort-style pool24-hour fitness centerhardwood floorsstainless steel appliances
Published prices
One-time pet fee
$300 per pet
Monthly pet rent
$25 per pet
Move-in special
up to $1000 on select homes

As published by the business on its own website; not independently verified.

Enquire about The Uptown

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Frequently Asked Questions

What are the pet fees at The Uptown?
One-time pet fee is $300 per pet, with $25 monthly pet rent. The complex also offers a pet exercise area, dog grooming, and Yappy Hours social events.
How long has the elevator been down?
Residents report one elevator in the Lofts building was down for over a year. Management announced a modernization project expected to take 4 months, though no clear start date was given at the time of recent reviews.
Is there a move-in special?
Yes, up to $1000 on select homes, though specific terms and availability should be confirmed with the leasing office.

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Last updated 2026-09-16