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The Uptown

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 216 Google reviews · How we rank ›

4.1(216) 69 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Apartments
The Uptown
Service
Luxury High-Rise Apartments
Reviews
216

What we found

Leasing staff and maintenance earn consistent praise for responsiveness and flexibility, particularly Alisha and Joshua, who residents credit with smooth moves and helpful repairs. That goodwill evaporates over infrastructure failures: a loft elevator was non-functional for over a year, garage gates have broken repeatedly (leaving units vulnerable to break-ins), and management communication on repairs remains vague. Several residents report cars stolen from and broken glass left in the garage for months, plus hallways described as dirty and smelling foul. The gap between advertised security and lived experience is a hard frustration.

Praised for
  • responsive leasing staff (Alisha, Brandi)
  • helpful maintenance team (Joshua)
  • pet-friendly amenities and events
  • convenient Uptown location
  • quick move-in process
Watch-outs
  • elevator down for months
  • broken garage gates and security failures
  • car break-ins
  • unresponsive management to maintenance issues
  • dirty common areas and hallways
  • misleading online security claims
responsive-managementmaintenance-slowfriendly-staffunresponsive-officesecure-parking
Best for: Professionals prioritizing location and responsive staff; pet owners who value on-site grooming and dog events.
Think twice if: Security and building maintenance are non-negotiable: elevator outages and garage gate failures have persisted for months; car break-ins reported.

What's working here

  • Leasing staff known for flexibility and attentiveness
  • Pet-friendly with grooming and Yappy Hours events
  • Prime Uptown location with nearby retail
  • Quick, hands-on maintenance when it shows up

Read this before you tour

  • Alisha and Brandi: leasing staff consistently praised for flexibility, knowledge, and responsiveness even on weekends
  • Joshua: maintenance team member noted for prompt, friendly repairs beyond standard scope
  • Elevator in Lofts 2 building down over 6 months; modernization announced as 4-month project with no set start date
  • Garage gates broken intermittently; car break-ins reported with management claiming no responsibility
  • Residents report being offered $100/month discount in exchange for not posting complaints about outages

What residents say

Luxury High-Rise Apartments
Praised for location, amenities, and staff attentiveness; criticized for persistent elevator and security failures contradicting advertised controlled-access claims.

Side by side with nearby options

  • Rated 4.1 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

Why this score

How We Score
Star rating 39
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

The numbers behind the score

5
158
4
9
3
5
2
10
1
34

Contact the property

Address
3636 McKinney Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:30-18:00
Friday
10:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

In their own words

Services listed
1-2 bedroom apartmentspet exercise areaYappy Hours dog social eventsdog groomingresort-style pool24-hour fitness centerhardwood floorsstainless steel appliances
Published prices
One-time pet fee
$300 per pet
Monthly pet rent
$25 per pet
Move-in special
up to $1000 on select homes

As published by the business on its own website; not independently verified.

Enquire about The Uptown

Your enquiry goes to the DFW Multifamily Property Directory team, who will pass it to The Uptown. We only share your details with providers relevant to your request.

Questions we get asked

What are the pet policies and fees?
Pet fee is $300 one-time per pet; monthly pet rent is $25 per pet. The complex offers dog grooming, a pet exercise area, and Yappy Hours dog social events.
Are there move-in incentives?
Yes, up to $1000 move-in special is available on select homes.
What happens if I need maintenance?
Residents report maintenance requests handled within a day when reported; however, major building issues like elevator repairs have remained unresolved for months with unclear timelines.

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Edward and the maintenance team earn consistent praise for fast, attentive repairs, and several residents highlight the cleanliness of the property and the warm greeting style of leasing staff like Georgia and Sara. However, recent complaints expose deeper cracks: an AC that has failed twice in six months, a fire alarm cycling for hours, a front desk frequently unstaffed, and a more serious issue involving a resident owed over $3,400 in deposit refunds three months after move-out, well beyond Texas law's 30-day window. The luxury positioning rings hollow against these operational gaps. While the unit finishes and Uptown location appeal, and maintenance responds quickly once a ticket is filed, management appears stretched or indifferent on the back end. A lawyer's involvement over deposits and the pattern of missed basics suggest this property is outgrowing its current systems.

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Residents consistently praise the staff, especially Chauncey and concierge team, and the social energy of the building's event programming and rooftop amenities (bar, pool, sauna). The Uptown location and co-working spaces appeal to remote workers. However, leasing office professionalism varies sharply. Some residents report outdated finishes and appliances in unrenovated units, poor bedroom ventilation, and dismissive interactions when requesting transfers. Management responsiveness appears strong for some but inconsistent for others, particularly since Cortland took over from Greystar. The bar and fitness facilities stand out as genuine draws. Maintenance visits are generally prompt and friendly. Yet the "luxury" positioning falters in non-renovated units, and prospective residents should ask directly about ceiling fans and unit age before committing.

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Maintenance technicians Henry, Michael, Raul, and Miguel earn consistent five-star praise for fast, friendly service on AC, plumbing, and furniture help. Concierge staff also draw repeated compliments. Yet residents report elevators breaking almost daily, water leaks left unresolved for weeks, mold visible in hallways and AC vents, and luxury amenities (sauna, steam room) smelling unclean. One resident endured a broken washing machine for six months despite multiple requests; another flagged management's focus on surprise charges over property upkeep. The gap between advertised luxury and lived experience is stark. The building struggles with structural and operational neglect that no amount of staff warmth can hide. Elevator reliability and water damage suggest deferred infrastructure fixes. Several residents cited this gap as reason to break leases early, raising doubts about whether premium pricing aligns with day-to-day living quality.

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Last updated 2026-08-13