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Whitney Uptown

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 202 Google reviews · How we rank ›

3.0(202) 59 composite score See reviews on Google ✓ Google-verified
Luxury
Whitney Uptown
Location
Oak Lawn, Dallas
Service
Luxury
Reviews
202
Ranking
#529 in Luxury
Best for
Prospective renters prioritizing tour experience and location over long-term maintenance predictability.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-04.

Our Review

Leasing staff like Michael, Brayan, Tiffany, and Aurelio earn consistent praise for warm, thorough tours and helpful move-in support. The building grounds and common areas impress on first visits. Once residents move in, experience diverges sharply: multiple residents report severe maintenance failures (mold, AC outages lasting weeks, electrical issues, floods), elevators down to one working unit for months at a time, and management unresponsive to escalations. Several renters discovered their units did not match advertised layouts, were not move-in ready, or had undisclosed safety issues, with little recourse from the office.

A handful of residents credit specific staff (Michael, JB, Brayan) with genuine care, but the pattern across recent reviews shows systemic problems: chronic elevator breakdowns, delayed maintenance, communication blackouts, and residents forced to involve police over lockouts and access issues. Move-out disputes over security deposits and lease claims have also surfaced. The gap between the welcoming tour experience and the actual living experience is the defining tension here.

Praised for
  • staff helpfulness on tours
  • responsive property managers
  • beautiful building grounds
  • welcoming leasing team
Watch-outs
  • chronic elevator failures
  • maintenance delays and unresolved issues
  • poor communication from office
  • unit condition mismatches with advertised listings
responsive-managementpoor-communicationmaintenance-slowunresponsive-officeoutdated-units
Best for: Prospective renters prioritizing tour experience and location over long-term maintenance predictability.
Think twice if: Maintenance history and elevator reliability are deal-breakers; contact management directly about recent elevator modernization status and maintenance response times before signing.

What Reviewers Like

  • welcoming leasing team
  • prime Uptown location
  • well-maintained grounds on first impression

What to Know Before You Tour

  • Michael, JB, Brayan, Tiffany, and Aurelio noted for helpful tour and leasing experiences
  • Cassie credited as new property manager by one recent reviewer
  • Hannah cited multiple times for unhelpful, dismissive interactions
  • Chronic elevator failures: reviewers report two or three elevators down for months, sometimes leaving only one working
  • AC outages lasting 30+ days in summer; one resident reported 1.5 months without AC
  • Mold documented in HVAC vents and walls with incomplete remediation
  • Unit discrepancies: renters received different layouts, smaller kitchens, or different units than those shown on tour
  • Police involvement required multiple times for lockout access and retrieval of belongings

What Stands Out

Luxury
Tours and leasing praised as warm and professional; ongoing resident experience marred by maintenance failures and poor communication.

Compare with Nearby Apartments

  • Rated 3 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating Breakdown

5
88
4
10
3
7
2
6
1
91

Location & Contact

Address
3227 McKinney Ave, Dallas, TX 75204
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsPenthouse residencesPet-friendly apartmentsVirtual toursGuided tours

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Do the elevators work reliably?
Multiple residents report chronic outages; reviewers note only one elevator working at times over months-long periods, sometimes forcing residents to climb 20+ flights of stairs.
What is the maintenance response time for issues like AC or appliances?
Residents describe delays of 30+ days for AC repairs, weeks-long electrical failures, and slow responses to flood damage and broken appliances. Emergency maintenance lines reportedly do not answer.
Is the office reachable during business hours?
Several reviewers report the leasing office is frequently unattended during weekday hours, and calls and emails go unanswered or loop to voicemail without follow-up.

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Last updated 2026-09-16