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Winsted at White Rock

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 211 Google reviews · How we rank ›

3.9(211) 64 composite score See reviews on Google ✓ Google-verified
Affordable HousingLuxuryGarden Style (1-4 stories)
Winsted at White Rock
Location
Lakewood, Dallas
Services
Affordable Housing, Luxury, Garden Style (1-4 stories)
Reviews
211
Ranking
#153 in Affordable Housing
Best for
residents who value face-to-face leasing support and quick unit-level maintenance over day-to-day management responsiveness

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-09-16.

Our Review

Staff at the leasing office earn consistent praise for warmth and responsiveness during tours and move-ins. However, once residents settle in, management communication collapses: emails go unanswered for days, phone lines stay quiet, and problems like broken outdoor lighting and water-damaged appliances require repeated complaints before action. The towing contractor operates with little oversight, removing parked cars without clear justification and allegedly concealing vehicles to inflate fees.

Grounds maintenance is uneven, with pet areas turning to mud after rain while restricted zones stay pristine. Amenities advertised (pool, fitness center) have closed for extended stretches with minimal notice. While maintenance staff like Cristian handle individual requests promptly, systemic issues around safety, communication, and property upkeep erode the value proposition for residents paying significant rent plus mandatory add-on fees.

Praised for
  • friendly leasing staff (Patricia, Laila, Rosalinda mentioned)
  • quick maintenance response
  • clean grounds and common areas
  • well-kept property
  • good location
Watch-outs
  • poor communication from management
  • unresponsive to emails and phone calls
  • repeated maintenance issues requiring follow-ups
  • illegal towing and damaged vehicles
  • safety issues (outdoor lighting failures)
  • poorly maintained dog areas
  • water-related appliance failures
  • pest control inadequate
  • unexpected fees and rent increases
friendly-staffmaintenance-quickunresponsive-officemaintenance-slowunexpected-feespest-problemsclean-grounds
Best for: residents who value face-to-face leasing support and quick unit-level maintenance over day-to-day management responsiveness
Think twice if: you need reliable communication from management, have parking concerns, or expect consistent upkeep of common areas and amenities

What Reviewers Like

  • knowledgeable leasing staff
  • responsive individual maintenance requests
  • pet-friendly with designated areas
  • location near White Rock Lake

What to Know Before You Tour

  • Patricia, Laila, and Rosalinda praised by name for leasing support
  • Cristian (maintenance) noted for thorough work
  • Outdoor lighting failures documented (multiple incidents within one month)
  • Towing contractor issues reported across multiple reviews
  • Pool closures extended with minimal resident notice
  • Mandatory valet trash service with overflowing bins reported
  • Water pressure issues noted
  • Mold in refrigerator on move-in

What Stands Out

Affordable Housing
residents report rent and mandatory fees rising while maintenance and communication decline
Luxury
amenities marketed as upscale (resort pool, fitness center) but inconsistently maintained and communicated

Compare with Nearby Apartments

  • Rated 3.9 against a 3.89 average across the 280 affordable housing businesses listed here.
  • Has more Google reviews than 76% of the businesses in this directory.

How We Scored It

How We Score
Star rating 26
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating Breakdown

5
136
4
13
3
7
2
10
1
45

Location & Contact

Address
2210 Winsted Dr, Dallas, TX 75214
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Studio, one-, and two-bedroom apartmentsTownhomesSwimming poolFitness centerBusiness centerResident clubhouseCommunity gardenWiFi in common spaces

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Are pets allowed?
Yes, designated pet areas exist, though some reviewers report inconsistent maintenance of dog zones compared to restricted grass areas.
What happens if my car gets towed?
Multiple residents report cars towed while registered with the complex, with recovery costs around $250. Disputes over towing justification have required police involvement in at least one case.
How quickly does maintenance respond?
Individual maintenance requests are handled promptly by staff like Cristian, though systemic issues (lighting, appliances, water pressure) often require repeated requests before full resolution.

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Last updated 2026-09-16