Reviewers rave about Joanne and Patricia at tours and praise the apartment layout, grounds, and amenities. Once living here, satisfaction drops sharply. Residents report serious unresponsiveness from management, stretched maintenance teams, uncontrolled noise from neighbors, cockroach infestations, and theft. The leasing office often closes early or goes unstaffed, and complaints about these issues go ignored for weeks.
Last verified 2026-08-13
As listed on Google.
Credentials claimed:Equal housing opportunity
As published by the business on its own website; not independently verified.
The Fitz splits sharply: residents praise clean units, Laura's hands-on management, and maintenance responsiveness, but parking bottlenecks (mostly compact stalls, frequent gate failures) and communication gaps (missed tours, no on-site office) frustrate many. Clean-minded pet owners report dog park neglect; others faced mold with no response.
Residents consistently praise the staff by name-Clyde handles tours with energy, Ema goes beyond hours, and maintenance (Arturo, Adrian) responds within the hour even on holidays. Units feel bright and modern with updated finishes, and the pool and gym are always clean. However, package theft has been a documented problem since March 2026 with no visible management action. Residents also report pet waste in hallways and common areas, and some express unease about the surrounding neighborhood. The location brings trade-offs: convenient to highways and dining, but proximity to homeless services and street-level activity is a real concern for safety-conscious renters.
Most residents praise Gloria, the property manager, for her responsiveness and patience during lease-up and move-in. The location near Deep Ellum and Greenville Avenue, gated security, and quick maintenance draw five-star ratings. However, a small but vocal group reports serious maintenance gaps: overflowing dumpsters, roach infestations spreading to units, and unhygienic common areas. Trash collection appears to be a chronic issue that management has not resolved.
Last updated 2026-08-13