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555 Ross Apartments

Updated 2026-08-13 · 4,321 reviewed · 600 listed · Scored from 245 Google reviews · How we rank ›

4.2(245) 75 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise ApartmentsAffordable & Income Restricted Housing
555 Ross Apartments
Services
Luxury High-Rise Apartments, Affordable & Income Restricted Housing
Reviews
245

What we found

Strong resident loyalty stems from Adrian, Marie, and Melissa's attentive leasing office work and quick maintenance response. The West End location draws professionals who prize walkability and the rooftop pool's city views.

Move-out procedures have left some feeling nickeled-and-dimed for minor pet and wear damage. Security concerns (missing hallway cameras, package theft) and building systems issues (frequent fire alarms, AC failures) surface in recent reviews but feel outnumbered by praise.

Praised for
  • knowledgeable, accommodating staff (Adrian, Marie, Melissa named repeatedly)
  • well-maintained property and grounds
  • rooftop pool and city views
  • quiet, walkable West End location
  • responsive maintenance
Watch-outs
  • excessive move-out charges and wear-and-tear disputes
  • security gaps (no hallway/mailroom cameras, package theft)
  • fire alarm malfunctions at night
  • AC breakdowns
  • poor pool management (non-tenant access, rule violations)
responsive-managementfriendly-staffclean-groundsquiet-communitysecure-parking
Best for: Working professionals seeking walkable downtown access, quiet community, and modern amenities.
Think twice if: Review move-out policies and photo documentation carefully before signing. Security gaps and building systems issues warrant direct questions to management.

What's working here

  • Named staff excellence (Adrian, Marie, Melissa)
  • rooftop pool with city views
  • walkable West End location
  • responsive maintenance team

Read this before you tour

  • Adrian Ruiz, Marie, and Melissa are leasing staff praised in multiple reviews
  • rooftop pool and city views highlighted repeatedly
  • gated parking garage and dog park available
  • maintenance responds quickly to tenant requests
  • move-out charges disputed for normal wear and tear; $300 non-refundable pet fee does not cover pet damage
  • fire alarms reported going off at night; AC breakdowns mentioned
  • no cameras in residential hallways or mail rooms, contributing to package theft

What residents say

Luxury High-Rise Apartments
Rooftop pool, city views, and high-tech amenities praised; building systems (AC, fire alarms) and security gaps cited as issues.
pet-friendly
Dog park available; $300 pet fee charged upfront but does not cover pet-related damage.

Side by side with nearby options

  • Rated 4.2 against a 3.98 average across the 516 luxury high-rise apartments businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

Why this score

How We Score
Star rating 45
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

The numbers behind the score

5
182
4
13
3
7
2
5
1
38

Contact the property

Address
1777 N Record St, Dallas, TX 75202
Open in Google Maps

Last verified 2026-08-13

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
10:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1 bedroom apartments2 bedroom apartmentsrooftop poolcity viewshigh-tech amenitiessocial spaces

As published by the business on its own website; not independently verified.

Enquire about 555 Ross Apartments

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Questions we get asked

Are dogs allowed?
Yes. A $300 non-refundable pet fee applies, and there is a dog park on the property. However, pet damage beyond this fee may result in additional charges at move-out.
Is the building secure?
The property has gated parking and access control for residents, but reviews note no cameras in hallways or mail rooms, and package theft is a concern.
Can I walk to restaurants and downtown from here?
Yes. The West End location is highly walkable with many food, drink, and entertainment options within walking distance, plus proximity to downtown Dallas.

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Staff like Gucciany, Jessica, and maintenance lead resident satisfaction. Tours are friendly and informative; management handles problems quickly and personally. The Historic West End location draws praise for walkable dining and entertainment access. A minority flag cleanliness lapses in elevators and exercise rooms, plus evening noise and security response gaps. Most reviewers overlook these, but late-night dwellers should ask about quiet hours enforcement.

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Staff go the extra mile: maintenance arrives fast and finishes the job right, leasing agents answer questions thoroughly and follow up, and management handles issues professionally. Marcus in maintenance earns consistent praise for friendliness and attentiveness; Ashley, Ryan, and Sheridan earn similar recognition on the leasing and management side. The building itself delivers: thick walls keep units quiet, hardwood floors and ceiling height feel spacious, and the rooftop pool offers real downtown views. Victory Park location puts dining, theaters, and the American Airlines Center within walking distance. Downsides are minor-guest parking runs tight, the pool is small despite its views, and units lack the newest finishes compared to recent builds.

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Last updated 2026-08-13