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555 Ross Apartments

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 247 Google reviews · How we rank ›

4.2(247) 70 composite score See reviews on Google ✓ Google-verified
LuxuryAffordable Housing
555 Ross Apartments
Location
West End, Dallas
Services
Luxury, Affordable Housing
Reviews
247
Ranking
#242 in Luxury
Best for
Working professionals seeking walkable urban living without premium pricing, and long-term residents building community ties.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

Most residents praise the clean property, friendly staff (especially leasing team members Melissa, Marie, and Adrian), and the rooftop pool with city views. The West End location offers walkability and quiet surroundings. However, several recent tenants report serious concerns: aggressive move-out charging practices, security gaps (no hallway cameras, frequent package theft), AC failures, water damage, constant fire alarms, and inadequate enforcement of community rules. One tenant paid a $300 pet fee only to be charged again for minor pet damage during move-out. Staff responsiveness is noted as strong, but systems-level issues with maintenance, security, and lease-end practices undercut the otherwise positive experience.

The building attracts working professionals seeking an urban feel without premium pricing, and many long-term residents report strong community ties. The management team's professionalism is widely mentioned, though the move-out process appears to be a friction point requiring careful documentation from departing tenants.

Praised for
  • responsive, friendly staff
  • clean property, pool, and amenities
  • convenient location and walkability
  • quiet, peaceful community
Watch-outs
  • aggressive move-out charges and disputed fees
  • security gaps (no hallway cameras, package theft)
  • maintenance issues (AC breakdowns, leaks, water stains)
  • recurring fire alarms and noise disruption
  • pool accessible to non-tenants, rule-breaking residents
responsive-managementclean-groundsmaintenance-slowsecure-parkingpest-problemsfriendly-staffunexpected-fees
Best for: Working professionals seeking walkable urban living without premium pricing, and long-term residents building community ties.
Think twice if: Document your unit's condition carefully before moving in; move-out charges can be aggressive even for minor wear and tear, and pet damage fees may apply despite a paid pet deposit.

What Reviewers Like

  • Rooftop pool with Dallas skyline views
  • Responsive, named leasing staff (Melissa, Marie, Adrian)
  • Walkable West End location near dining and entertainment
  • Pet-friendly with dog park

What to Know Before You Tour

  • Leasing staff named: Melissa, Marie, Adrian Ruiz
  • Rooftop pool closed for a week when residents break bottles
  • Non-refundable pet fee $300 does not cover pet-related damage charges
  • Fire alarms going off at all hours throughout night
  • No cameras in residential hallways or mail rooms
  • Maintenance team noted as responsive during tenancy, but move-out disputes common
  • Dog park and gym with view of Dallas skyline available

What Stands Out

Luxury
Rooftop pool and city views praised; some report AC breakdowns, water stains, and non-tenant pool access as quality concerns.
pet-friendly
Dog park available and dogs welcome, but pet fee is non-refundable and additional damage charges may apply at move-out.

Compare with Nearby Apartments

  • Rated 4.2 against a 3.85 average across the 883 luxury businesses listed here.
  • Has more Google reviews than 82% of the businesses in this directory.

How We Scored It

How We Score
Star rating 44
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating Breakdown

5
184
4
13
3
7
2
5
1
38

Location & Contact

Address
1777 N Record St, Dallas, TX 75202
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
10:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
1 bedroom apartments2 bedroom apartmentsrooftop poolcity viewshigh-tech amenitiessocial spaces

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

Can I bring a dog to 555 Ross?
Yes. There's a dog park on-site. A $300 non-refundable pet fee applies, though damage charges may be assessed separately at move-out.
What is the rooftop pool like?
Reviewers call it clean and relaxing with excellent Dallas skyline views. It occasionally closes when residents break bottles or fail to follow community rules.
Is the location walkable?
Yes. Multiple residents note the West End area has food, drink, and entertainment within walking distance, plus a nearby public park.

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Last updated 2026-09-16