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SkyHouse Dallas Apartments Victory Park

Updated 2026-09-16 · 4,370 reviewed · 1,017 listed · Scored from 156 Google reviews · How we rank ›

2.9(156) 55 composite score See reviews on Google ✓ Google-verified
Garden Style (1-4 stories)LuxuryAffordable Housing
SkyHouse Dallas Apartments Victory Park
Location
Oak Lawn, Dallas
Services
Garden Style (1-4 stories), Luxury, Affordable Housing
Reviews
156
Ranking
#145 in Garden Style (1-4 stories)
Best for
Established residents familiar with the property and staff networks; not recommended for prospects seeking predictable elevator access or patient customer service.

Core details are sourced from this business's Google Business Profile (checked 2026-09-16). Website-sourced details were fetched 2026-08-13.

Our Review

The property draws loyalists for its Victory Park location, amenities, and occasional standout staff members, but persistent operational failures and hostile leasing interactions undermine the experience. Elevators fail regularly, cars get broken into inside the garage, and prospective residents report being spoken to dismissively about normal lease questions. A 2.9 rating across 156 reviews reflects a split: 40% five-star from existing residents who value certain staff and the area, balanced against 49% one/two-star complaints about reliability, professionalism, and fees.

Praised for
  • strong staff individuals (Adrianna, Chris, McKenzie, Victoria)
  • quick maintenance response
  • good amenities and location near Katy Trail
  • value proposition for high-rise
Watch-outs
  • consistently broken elevators
  • unprofessional and dismissive leasing staff
  • car break-ins and security gaps in parking garage
  • excessive and unclear lease termination fees
  • insufficient EV charging
unresponsive-officepoor-communicationmaintenance-slownoisy-neighborspest-problemsunexpected-feesmodern-amenities
Best for: Established residents familiar with the property and staff networks; not recommended for prospects seeking predictable elevator access or patient customer service.
Think twice if: Elevators fail frequently (often multiple out at once), leasing staff described as dismissive and unclear about fees, and parking garage security breaches reported across multiple years.

What Reviewers Like

  • Victory Park location with nearby restaurants, bars, Katy Trail access
  • well-maintained amenities and gym
  • some staff members highly engaged with residents

What to Know Before You Tour

  • 24-floor building with only 3 elevators, often at least one non-functional
  • 6 EV charging stations for entire building, frequently occupied
  • car break-ins documented inside parking garage (5th floor), motion-triggered cameras failed to capture incidents
  • parking garage gate intermittently broken
  • named staff praised: Adrianna (housekeeper), Chris, McKenzie, Victoria (front desk); named staff criticized: Subrina Moreno (leasing agent), Wayne (previous leasing agent)
  • lease termination: 60-day notice required; costs can total $3,280 termination fee plus concession fees plus 2 additional months rent
  • building has experienced intermittent broken elevators for years, wait times of 20+ minutes reported

What Stands Out

Luxury
High-rise amenities praised, but elevator failures and parking security failures significantly undermine luxury positioning.
Garden Style (1-4 stories)
Location near restaurants, bars, and Katy Trail is a genuine strength, though not insulated from building-level complaints.

Compare with Nearby Apartments

  • Rated 2.9 against a 3.94 average across the 182 garden style (1-4 stories) businesses listed here.
  • Has more Google reviews than 63% of the businesses in this directory.

How We Scored It

How We Score
Star rating 0
Review volume 95
Review recency 100
Review sentiment 34
Profile completeness 100
Verification 30

Rating Breakdown

5
63
4
9
3
8
2
3
1
73

Location & Contact

Address
2320 N Houston St, Dallas, TX 75219
Open in Google Maps

Last verified 2026-09-16

Leasing Office Hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Amenities & Property Details

Services listed
Apartments

As published by the business on its own website; not independently verified.

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Frequently Asked Questions

How many elevators are in the building and how often do they break?
The 24-floor building has 3 elevators. Residents report at least one is frequently non-functional, and wait times to leave the building often exceed 20 minutes. One review states elevators are down over 60% of the time.
What are the lease termination penalties?
The lease requires 60 days notice. Termination typically costs a termination fee (reported around $3,280), plus concession repayment, plus 2 additional months of rent. Exact amounts depend on promotions at lease signing. Total cited costs range from $3,280 to $8,000+.
Is the parking garage secure?
Multiple residents report car break-ins inside the resident parking garage. Motion-triggered cameras have failed to capture incidents. The garage gate has been intermittently broken, allowing unauthorized access. Management states they are not responsible per lease terms.

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Residents praise The Vista's maintenance responsiveness and staff attentiveness, citing Marcus and leasing agents like Ashley, Ryan, and Sheree by name. The Victory Park location sits near restaurants, the Katy Trail, and the American Airlines Center, with soundproofed interiors and high ceilings that justify premium pricing. Minor catches include limited guest parking, weekend cleanliness lulls, and sparse pet facilities, though these rarely deter long-term residents from recommending the complex strongly. The rooftop pool and fitness center draw regular use despite being modest in size. Security feels strong, particularly for solo residents, and management handles maintenance requests and unit inspections with professionalism. Staff host community events and provide same-day or next-day turnarounds on work orders, making everyday living friction-free.

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The 23
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Long-term residents consistently praise the attentive staff, daily cleaning, and strong community events that create a genuine sense of belonging. The prime Victory Park location near the Katy Trail and quick I-35 access stand out, though some tenants report ongoing issues with neighbor noise, smoke seeping into units, and parking garage malfunctions that management struggled to resolve decisively. Notable named staff members Bert, Humberto, Dan, and Gillian have earned repeated praise for responsiveness and professionalism. Maintenance teams (including Anita and Henry) handle requests quickly. The Apartment Life program runs yoga, paint nights, and food truck events. Concerns center on the building's ability to enforce smoking policies and the consistency of operational systems like access cards, which undercut the luxury positioning for some residents.

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Arpeggio Apartment Homes
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Staff here knows residents by name and solves problems fast. Juan, Jesus, John, and the leasing team (Krysti, Cassidy, Cole, Jerry) fix maintenance issues often within 24 hours and remember even small details. Most residents praise the dog park, Victory Park location near Katy Trail and downtown, and monthly events that build community. One strong caveat: two residents reported serious security failures, including a homeless man exposing himself with no camera coverage, unsecured stairwells, and a fatal shooting nearby. A third resident documented recurrent maintenance failures requiring seven AC service calls and repeated pest issues. Reviews show real division: 81% five-star versus 13% one/two-star, suggesting experience varies by building issue or management handling.

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Last updated 2026-09-16