Core details are sourced from this business's Google Business Profile (checked 2026-09-16).
Asante has earned deep loyalty from some residents who credit staff like manager Cynthia with life-changing support and a genuine second-chance environment, plus visible security efforts. However, a large cluster of recent reviews documents serious concerns: lease terms allegedly misrepresented to vulnerable tenants, maintenance requests ignored, promised rent adjustments denied, and security failures including break-ins and squatting left unaddressed.
Based on limited recent reviews, so treat this as low-confidence.
Last verified 2026-09-16
As listed on Google.
Positive experiences centre on staff warmth and low cost, but recent reviews overwhelmingly report pest infestation, chronic noise disturbances, and maintenance delays. Management transitions have brought policy shifts, unexpected fees, and inconsistent service; newer tenants describe unlivable conditions despite older residents recalling peaceful stays.
Leasing and move-in stand out as strong points, with named staff (Maria, Kenya, Keke) earning consistent praise for patience and speed through the approval process. One recent resident reported their AC problem resolved within 30 minutes; others noted workorders completed promptly and 24/7 security in place. Units themselves draw compliments as clean and remodeled. However, pest problems persist across reviews, with roaches and mold reported even upon move-in. Noise insulation between floors and units is thin, with complaints about upper-level families and enforcement of quiet hours. A critical safety issue surfaced: an AC unit nearly caused fire, and maintenance left a bathroom ceiling hole unrepaired during a roach infestation. Pet policy appears unenforced, with multiple reports of unleashed pit bulls around the grounds.
Staff like Sonia, Sarhara, and Rose earn consistent praise for patience, professionalism, and solving problems when given a chance. Move-in can be quick, but units often arrive with broken windows, leaks, rust, and cockroaches. Maintenance either does not show up or responds only after repeated calls. The office sometimes plays dumb about work orders. Parking is scarce or nonexistent at night, and damage from the towing contractor has gone unaddressed. Those who connect with the right staff member report good experiences. Others find themselves chasing maintenance for months, paying fees they dispute, and unable to reach the office by phone. The gap between a staff member's attention and the systems behind them is stark.
Last updated 2026-09-16